D3 Tenders | VMWare Support Service 2026-2029

Notice Information

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Notice Title

VMWare Support Service 2026-2029

Notice Description

COPFS is procuring continued third-party support for its VMware infrastructure, which underpins critical operational systems across both DataVita datacentres and Horizon VDI environments. The contract, delivered by Insight Direct (UK) Ltd through the HTE ICT Solutions 3 Framework, provides essential technical support services including incident management, service request fulfilment, service desk access, quarterly service reporting, and scheduled health checks. The service includes 175 support hours for specialist troubleshooting, guidance, and configuration best-practice reviews, alongside comprehensive quarterly health assessments to ensure system stability and performance. This support is vital to maintaining the resilience, availability, and security of COPFS' core digital platforms and ensuring continuity of critical business operations.

Lot Information

Lot 1

COPFS is procuring continued third-party support for its VMware infrastructure, which underpins critical operational systems across both DataVita datacentres and Horizon VDI environments. The contract, delivered by Insight Direct (UK) Ltd through the HTE ICT Solutions 3 Framework, provides essential technical support services including incident management, service request fulfilment, service desk access, quarterly service reporting, and scheduled health checks. The service includes 175 support hours for specialist troubleshooting, guidance, and configuration best-practice reviews, alongside comprehensive quarterly health assessments to ensure system stability and performance. This support is vital to maintaining the resilience, availability, and security of COPFS' core digital platforms and ensuring continuity of critical business operations.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-r6ebe6-0000828235
Publication Source: Public Contracts Scotland
Latest Notice: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR552978
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: PCS Notice - Website Contract Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Open procedure
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 72 - IT services: consulting, software development, Internet and support
CPV Codes: 72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £81,759 Under £100K

Notice Dates

Publication Date: 1 Apr 20263 days ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 27 Mar 20251 years ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Not Specified
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: EDINBURGH
Postcode: EH1 1LA
Post Town: Edinburgh
Country: Scotland
Major Region (ITL 1): TLM Scotland
Basic Region (ITL 2): TLM1 East Central Scotland
Small Region (ITL 3): TLM13 City of Edinburgh
Delivery Location: TLM Scotland
Local Authority: City of Edinburgh
Electoral Ward: City Centre
Westminster Constituency: Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers: 1
Supplier Name: INSIGHT DIRECT (UK

Further Information

Notice Documents

https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR552978
VMWare Support Service 2026-2029 - COPFS is procuring continued third-party support for its VMware infrastructure, which underpins critical operational systems across both DataVita datacentres and Horizon VDI environments. The contract, delivered by Insight Direct (UK) Ltd through the HTE ICT Solutions 3 Framework, provides essential technical support services including incident management, service request fulfilment, service desk access, quarterly service reporting, and scheduled health checks. The service includes 175 support hours for specialist troubleshooting, guidance, and configuration best-practice reviews, alongside comprehensive quarterly health assessments to ensure system stability and performance. This support is vital to maintaining the resilience, availability, and security of COPFS' core digital platforms and ensuring continuity of critical business operations.

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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