Award

IT Service Management Solution

CITY BUILDING (GLASGOW) LLP

This public procurement record has 1 release in its history.

Award

07 Apr 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

City Building (Glasgow) LLP, a subsidiary company involved in maintenance, construction and manufacturing, has completed the procurement process for an IT Service Management Solution as part of its IT Strategy for 2025. The contract was awarded to iService Solutions Ltd on the 24th of March, 2026, for a value of £93,796 GBP. This award follows an open procedure aimed at acquiring a modern, resilient ITSM platform to replace an outdated system. The procurement category falls within services, specifically classified under CPV code 72222300, and the delivery location is specified within Glasgow City, UKM82 region.

This tender presents significant opportunities for businesses in the IT services industry, particularly those specialising in cloud-based ITSM solutions. SMEs like iService Solutions Ltd, which secured the contract, stand in a favourable position to compete, especially if they offer innovative, robust technological solutions aligned with the strategic IT objectives of their clients. As the procurement method utilised was open, it encourages competitive participation across the industry, fostering a diverse engagement from potential suppliers.

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Notice Information

Notice Title

IT Service Management Solution

Notice Description

As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey.

Lot Information

Lot 1

As part of City Building Glasgow's (CBG) 2025 IT Strategy, work has recently started some work to replace its end-of-life IT Service Management System (Serio). As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. 28 agent licences are required for a modern, cloud-based IT Service Management (ITSM) platform (incident, request, problem, change, knowledge, asset/CMDB, automation, reporting). This will ensure that all members of IT Team have an agent licence

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000828646
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR553309
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£93,796 Under £100K

Notice Dates

Publication Date
7 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Mar 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CITY BUILDING (GLASGOW) LLP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G21 4BA
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Springburn/Robroyston
Westminster Constituency
Glasgow North East

Supplier Information

Number of Suppliers
1
Supplier Name

ISERVICE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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