Award

Support and Maintenance of Core Benefit Platform (SPM)

SOCIAL SECURITY SCOTLAND

This public procurement record has 1 release in its history.

Award

27 Apr 2026 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

Social Security Scotland has completed the procurement process for the contract titled "Support and Maintenance of Core Benefit Platform (SPM)" which falls under the industry category of general public services. This procurement involves services related to the maintenance and operation of their core benefit platform. Located in Dundee, UK, the buying organisation is a public authority, focusing on digital operations to support its business needs. The procurement stage is currently at Award, with MPHASIS UK LIMITED being selected as the supplier. The contract was signed on the 2nd of April 2026, under a restricted procedure with an estimated value of £35,388,788.96 GBP. The contract includes an option for a 36-month extension based on future business requirements.

This tender provides substantial opportunities for large businesses specialising in IT services and solution maintenance, particularly those proficient in platform management and defect incident management. As the buyer, Social Security Scotland is focused on high-quality, technical solutions, awarding points based on 55% quality and 45% price criteria. Businesses with expertise in public sector digital operations, especially those already engaged in or looking to expand into the UK market, will find this contract advantageous for growth. Furthermore, companies with capabilities in managing complex service requests, incident management, and supporting digital infrastructure—especially in the context of social security systems—are well-positioned to benefit from such opportunities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Support and Maintenance of Core Benefit Platform (SPM)

Notice Description

The requirement is to meet the needs of Social Security Scotland's digital operations and business needs, ensuring the core benefit platform (SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.

Lot Information

Lot 1

The scope of work is focused on Social Security Scotland's core benefit platform (SPM), it's operational monitoring and remediation in the following areas: - SPM Incident Management - SPM Defect Management - SPM Change Management - SPM Service Request Management - SPM Knowledge Management - Batch Incident Management - Batch Defect Management - Batch Change Management - Batch Service Request Management - Batch Knowledge Management. There is an option to extend the term of the contract for up to 36 months. The estimated cost of such extension has been factored into the contract value stated above.

Options: The Purchaser reserves the right, during the term of the Contract, to request additional services in accordance with the scope and provisions set out in the Contract. The scope of such services is limited to support and maintenance activities relating to the Core Benefit Platform (SPM). The published contract value includes an estimate of anticipated additional services, which are not guaranteed to be required, and is based on the Purchaser's expected business needs at the time of contract award. The Purchaser may also request further additional services throughout the contract term where business requirements change or evolve. As a result, the actual spend under the Contract may vary from the published contract value.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000829427
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554641
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48810000 - Information systems

72222300 - Information technology services

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£35,388,788 £10M-£100M

Notice Dates

Publication Date
27 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Apr 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL SECURITY SCOTLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNDEE
Postcode
DD1 4BF
Post Town
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM Scotland
Local Authority
Dundee City
Electoral Ward
Maryfield
Westminster Constituency
Dundee Central

Supplier Information

Number of Suppliers
1
Supplier Name

MPHASIS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000829427-2026-04-27T00:00:00Z",
    "date": "2026-04-27T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000829427",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-54",
            "name": "Social Security Scotland",
            "identifier": {
                "legalName": "Social Security Scotland"
            },
            "address": {
                "streetAddress": "3rd Floor, Agnes Husband House, 17 South Union Street",
                "locality": "Dundee",
                "region": "UKM",
                "postalCode": "DD1 4BF"
            },
            "contactPoint": {
                "email": "Jenny.badger@socialsecurity.gov.scot",
                "telephone": "+44 1412425913",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Ministry or any other national or federal authority, including their regional or local subdivisions",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "01",
                        "description": "General public services",
                        "scheme": "COFOG"
                    }
                ],
                "url": "https://www.socialsecurity.gov.scot/"
            }
        },
        {
            "id": "org-55",
            "name": "MPHASIS UK LIMITED",
            "identifier": {
                "legalName": "MPHASIS UK LIMITED"
            },
            "address": {
                "streetAddress": "5 Duddingston Square West",
                "locality": "Edinburgh",
                "region": "UK",
                "postalCode": "EH15 1RS"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "url": "http://"
            }
        },
        {
            "id": "org-15",
            "name": "Edinburgh Sheriff Court",
            "identifier": {
                "legalName": "Edinburgh Sheriff Court"
            },
            "address": {
                "locality": "Edinburgh"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "Social Security Scotland",
        "id": "org-54"
    },
    "tender": {
        "id": "S/25/008",
        "title": "Support and Maintenance of Core Benefit Platform (SPM)",
        "description": "The requirement is to meet the needs of Social Security Scotland's digital operations and business needs, ensuring the core benefit platform (SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "48000000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "48810000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72267100",
                        "scheme": "CPV"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "APR554641",
                "documentType": "awardNotice",
                "title": "Support and Maintenance of Core Benefit Platform (SPM)",
                "description": "The requirement is to meet the needs of Social Security Scotland's digital operations and business needs, ensuring the core benefit platform (SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554641",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "The scope of work is focused on Social Security Scotland's core benefit platform (SPM), it's operational monitoring and remediation in the following areas: - SPM Incident Management - SPM Defect Management - SPM Change Management - SPM Service Request Management - SPM Knowledge Management - Batch Incident Management - Batch Defect Management - Batch Change Management - Batch Service Request Management - Batch Knowledge Management. There is an option to extend the term of the contract for up to 36 months. The estimated cost of such extension has been factored into the contract value stated above.",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical",
                            "description": "55"
                        },
                        {
                            "type": "price",
                            "description": "45"
                        }
                    ]
                },
                "options": {
                    "description": "The Purchaser reserves the right, during the term of the Contract, to request additional services in accordance with the scope and provisions set out in the Contract. The scope of such services is limited to support and maintenance activities relating to the Core Benefit Platform (SPM). The published contract value includes an estimate of anticipated additional services, which are not guaranteed to be required, and is based on the Purchaser's expected business needs at the time of contract award. The Purchaser may also request further additional services throughout the contract term where business requirements change or evolve. As a result, the actual spend under the Contract may vary from the published contract value."
                },
                "hasOptions": true
            }
        ],
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "72222300",
            "scheme": "CPV"
        },
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        }
    },
    "awards": [
        {
            "id": "S/25/008",
            "suppliers": [
                {
                    "id": "org-55",
                    "name": "MPHASIS UK LIMITED"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "S/25/008",
            "awardID": "S/25/008",
            "status": "active",
            "value": {
                "amount": 35388788.96,
                "currency": "GBP"
            },
            "dateSigned": "2026-04-02T00:00:00Z"
        }
    ],
    "language": "EN",
    "relatedProcesses": [
        {
            "id": "1",
            "relationship": [
                "planning"
            ],
            "scheme": "EU-OJ",
            "identifier": "2022/S 000-015874"
        }
    ],
    "description": "Award against: Social Programme Management (SPM) Dynamic Purchasing System (ocds-h6vhtk-0344a7) (SC Ref:829427)",
    "bids": {
        "statistics": [
            {
                "id": "131",
                "measure": "bids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "132",
                "measure": "smeBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "133",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "134",
                "measure": "foreignBidsFromNonEU",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "135",
                "measure": "electronicBids",
                "value": 2,
                "relatedLot": "1"
            }
        ]
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000829427"
        }
    ],
    "noticetype": "OJEU - F3 - Contract Award Notice"
}