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NHS Scotland Business Services Programme - Client-Side Partner

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

This public procurement record has 1 release in its history.

Tender

27 Apr 2026 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Public Services Delivery Scotland (PSD Scotland), through the Common Services Agency, has initiated an open procurement process to find a Client-Side Partner for the NHS Scotland Business Services Programme. The tender, currently in the active stage, seeks to assist with the implementation of an ERP system across NHS Scotland, focusing on both technical/commercial and people/service design aspects. Interested parties can submit bids electronically until the deadline of 27th May 2026 at 17:00. The procurement operation, classified under the health services industry with a CPV code of 72000000, involves two lots, located in Scotland, with an estimated total value of £13 million. Participating businesses should attend the virtual Bidder Day on the 5th of May 2026, hosted via Teams, for further insights into the project requirements.

This procurement opportunity provides considerable scope for competitive businesses specializing in ERP systems and service design enhancements to expand their presence within the public sector. Companies with expertise in technical and commercial support in ERP implementation or those versed in change management and operational model design will find this tender appealing. PSD Scotland encourages bidders to demonstrate substantial financial stability, technical capability, and community engagement, including providing community benefits related to the services. Those capable of fulfilling these criteria have the opportunity to secure long-term contracts and foster growth through involvement in strategic NHS Scotland initiatives, ensuring substantial contributions to public health services in Scotland.

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Notice Information

Notice Title

NHS Scotland Business Services Programme - Client-Side Partner

Notice Description

The Common Services Agency (more commonly known as Public Services Delivery Scotland or PSD Scotland) is undertaking an Open procurement process for a Client-Side Partner(s) to assist the NHS Scotland Business Service Progamme. The Business Services Programme is currently undertaking a procurement process for an integrated ERP system. This Invitation to Tender (ITT) will be used to select an appropriate organisation(s) as a Client-Side Partner who will support the NHSS National Programme Team in implementing the preferred ERP solution with the systems integrator, whilst also supporting on the consequential changes to personnel and the ways in which they work.

Lot Information

Lot 1 - Technical and Commercial

Lot 1 encompasses the technical and commercial requirements to support the NHSS National Programme Team and Health Boards in delivering the Authority responsibilities in relation to the new ERP solution, and review and assess the activities required by the systems integrator to achieve the successful design and implementation of the new system, including providing assurance of the systems integrator activities where required.. The value of this Lot is estimated to be GBP 10m.

Renewal: The contract includes an optional extension period of 12 months.

Lot 2 - People and Service Design

Lot 2 relates to the people and service design elements of the new ERP solution implementation. This will include the common operating model (design and execution), change management and advising on the system roll-out from a people and culture perspective.. The value of this Lot is estimated to be GBP 3m.

Renewal: The contract includes an optional extension period of 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000830292
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554678
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£13,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Apr 20264 months ago
Submission Deadline
27 May 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554678
    NHS Scotland Business Services Programme - Client-Side Partner - The Common Services Agency (more commonly known as Public Services Delivery Scotland or PSD Scotland) is undertaking an Open procurement process for a Client-Side Partner(s) to assist the NHS Scotland Business Service Progamme. The Business Services Programme is currently undertaking a procurement process for an integrated ERP system. This Invitation to Tender (ITT) will be used to select an appropriate organisation(s) as a Client-Side Partner who will support the NHSS National Programme Team in implementing the preferred ERP solution with the systems integrator, whilst also supporting on the consequential changes to personnel and the ways in which they work.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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