Award

Patient Carer Online Feedback Service

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)

This public procurement record has 1 release in its history.

Award

08 May 2026 at 00:00

Summary of the contracting process

The Common Services Agency, also known as Public Services Delivery Scotland (PSD Scotland), has successfully completed a procurement process for the Patient Carer Online Feedback Service. This contract, executed on behalf of the Scottish Government's Planning and Quality Division, encompasses procuring appropriate services and technology for a feedback website aimed at NHS Scotland patients and carers. The tender was conducted through an open procedure, classified under the 'services' category and connected to the health industry. The project, located in Edinburgh, was awarded to Care Opinion (Scotland) Limited on the 1st of April, 2026, with a contract value of £1,000,000 over a four-year term.

This tender offers significant opportunities for businesses, particularly those specialising in health-related technology services. The open procurement method and substantial budget highlight potential growth avenues for SMEs capable of delivering quality service and competitive pricing. Companies equipped to offer digital solutions in healthcare feedback systems are well-suited to compete in this domain, as the contract emphasises service quality and cost-effectiveness as key award criteria. The engagement with such government contracts can foster business expansion and enhance credibility through association with NHS Scotland projects.

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Notice Title

Patient Carer Online Feedback Service

Notice Description

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.

Lot Information

Lot 1

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.. The budget for the specification is 1000000 GBP over a 4 year term.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000831340
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555489
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,000,000 £1M-£10M

Notice Dates

Publication Date
8 May 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Apr 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

CARE OPINION (SCOTLAND

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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