Award

Vaccination Service Contact Centre

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)

This public procurement record has 1 release in its history.

Summary of the contracting process

The Common Services Agency, also known as Public Services Delivery Scotland (PSD Scotland), based in Edinburgh, has completed the award stage for the contract titled "Vaccination Service Contact Centre." This procurement pertains to the health sector and involves extending the existing services for the Contact Tracing and Vaccination Service Contact Centre, crucial for the Test Trace, Isolate and Support Programme related to the National Pandemic response. The procurement process was conducted via an open procedure, allowing for broad participation, with the contract valued at £300,000 and signed on 1st April 2026. The contract covers services within the region of UKM, funded for a further 12-month extension, demonstrating an ongoing commitment to health service delivery in the area.

This tender presents significant opportunities for businesses specialising in virtual contact centre services, particularly those experienced in healthcare-related operations. Companies with suitable technological capabilities and expertise in managing high-volume call centres, particularly those catering to public health needs, could find growth opportunities through participation in such contracts. Although a large-sized supplier, 8x8, was awarded the contract, similar businesses with the ability to provide robust and scalable solutions may find potential in future similar public procurement projects, especially in regions prioritising health services enhancement.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Vaccination Service Contact Centre

Notice Description

Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.

Lot Information

Lot 1

Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000831492
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556318
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£300,000 £100K-£500K

Notice Dates

Publication Date
21 May 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Apr 20262 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556318
    Vaccination Service Contact Centre - Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000831492-2026-05-21T00:00:00Z",
    "date": "2026-05-21T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000831492",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-23",
            "name": "The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)",
            "identifier": {
                "legalName": "The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)"
            },
            "address": {
                "streetAddress": "1 South Gyle Crescent.",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH12 9EB"
            },
            "contactPoint": {
                "email": "NSS.ITProcurement@nhs.scot",
                "telephone": "+44 1312756000",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    },
                    {
                        "id": "Regional or local authority",
                        "scheme": "TED_CA_TYPE"
                    }
                ],
                "url": "http://publicservicesdelivery.scot/about/procurement/"
            }
        },
        {
            "id": "org-74",
            "name": "8x8",
            "identifier": {
                "legalName": "8x8"
            },
            "address": {
                "streetAddress": "Oxford House, Bell Business Park",
                "locality": "Aylesbury",
                "region": "UKJ1",
                "postalCode": "HP19 8JR"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "url": "http://"
            }
        },
        {
            "id": "org-43",
            "name": "Sheriff Court House",
            "identifier": {
                "legalName": "Sheriff Court House"
            },
            "address": {
                "streetAddress": "27 Chambers Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB"
            },
            "contactPoint": {
                "telephone": "+44 1312252525",
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)",
        "id": "org-23"
    },
    "tender": {
        "id": "NP04725",
        "title": "Vaccination Service Contact Centre",
        "description": "Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72000000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "MAY556318",
                "documentType": "awardNotice",
                "title": "Vaccination Service Contact Centre",
                "description": "Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556318",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.",
                "status": "complete",
                "hasOptions": false
            }
        ],
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "72000000",
            "scheme": "CPV"
        }
    },
    "awards": [
        {
            "id": "NP04725",
            "suppliers": [
                {
                    "id": "org-74",
                    "name": "8x8"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "NP04725",
            "awardID": "NP04725",
            "status": "active",
            "value": {
                "amount": 300000,
                "currency": "GBP"
            },
            "dateSigned": "2026-04-01T00:00:00Z"
        }
    ],
    "language": "EN",
    "description": "(SC Ref:831492)",
    "bids": {
        "statistics": [
            {
                "id": "196",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "197",
                "measure": "smeBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "198",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "199",
                "measure": "foreignBidsFromNonEU",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "200",
                "measure": "electronicBids",
                "value": 1,
                "relatedLot": "1"
            }
        ]
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831492"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice"
}