Award

Business Objects (SAP) Maintenance and Support

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)

This public procurement record has 1 release in its history.

Summary of the contracting process

The procurement process conducted by The Common Services Agency, also known as Public Services Delivery Scotland (PSD Scotland), involves the award of a contract for the maintenance and support of Business Objects (SAP), a critical software for enterprise-level standard reporting. This procurement falls under the services category with a limited method due to the proprietary nature of the software, as only SAP holds the necessary intellectual property rights. The contract, valued at £90,970.04, was awarded to SAP, a large-scale supplier based in Dublin, to ensure continuity of services critical to NHS Scotland and the Scottish Government. The procurement process, marked under the "award" and "contract" stages, signifies its completion with the contract being signed on 15 April 2026, benefiting the UKM region from the agency's headquarters in Edinburgh.

This tender represents a significant opportunity for businesses specialising in proprietary software maintenance and support, particularly those who can supply niche or uniquely held technologies. Although the direct award decision limits participation, understanding such procurement needs can guide businesses in aligning with potential future collaborations, either through partnership with primary suppliers like SAP or by innovating complementary solutions. Companies capable of servicing proprietary software used within public sector frameworks may find business growth through involvement with similar future tenders. Additionally, this contract reflects the importance of maintaining expertise in specific technologies and the potential market dominance granted by holding proprietary rights.

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Notice Title

Business Objects (SAP) Maintenance and Support

Notice Description

One of the main reasons for its success is that Business Objects provides a very effective platform for Enterprise-level standard reporting, allowing users to quickly develop ad hoc queries and to set up schedules and publications to a range of destinations and formats, supporting decision-making across the NHS by budget holders, PHS analysts in many areas including, for example, FOI requests, PCF in many of its business operations, PC&FS dental and ophthalmic payment and activity information and the Scottish Government during the pandemic and beyond. It's Enterprise-level standard reporting functionality complements and broadens the insights provided by the data visualisation offering of other tools such as Tableau and Power BI.

Lot Information

Lot 1

Business Objects is the most widely used of the SAP Business Intelligence Suite of products available to NSS and is an intuitive application to use, allowing users to query data and build reports using familiarly named objects. The use of Business Objects within NSS and in the wider NHS has grown steadily since the 2000s. A large volume of report content has been developed since then and a million plus query refreshes are carried out annually on the NSS system alone. NSS usage trends remain steady with no indication of any marked decline in activity. This is a direct award.

Procurement Information

SAP is the sole supplier able to provide maintenance and support for the Business Objects software, as it is proprietary to SAP and no other supplier has the legal or technical ability to provide the required updates, patches, and support services. The use of Business Objects is critical to NHS Scotland and the Scottish Government, supporting essential business intelligence and reporting functions. Awarding this contract to any other supplier is not possible due to the absence of competition for technical reasons, as only SAP holds the necessary intellectual property rights and technical capability to deliver the required services. This direct award ensures continuity of service and mitigates the risk of disruption to critical reporting and analytics across NHS Scotland.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000831769
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555712
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£90,970 Under £100K

Notice Dates

Publication Date
12 May 20262 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Apr 20264 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

SAP

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555712
    Business Objects (SAP) Maintenance and Support - One of the main reasons for its success is that Business Objects provides a very effective platform for Enterprise-level standard reporting, allowing users to quickly develop ad hoc queries and to set up schedules and publications to a range of destinations and formats, supporting decision-making across the NHS by budget holders, PHS analysts in many areas including, for example, FOI requests, PCF in many of its business operations, PC&FS dental and ophthalmic payment and activity information and the Scottish Government during the pandemic and beyond. It's Enterprise-level standard reporting functionality complements and broadens the insights provided by the data visualisation offering of other tools such as Tableau and Power BI.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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