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Support and Maintenance Services for Statutory Redress Scheme for Survivors of Abuse in Care Case Management System

Scottish Government

This public procurement record has 1 release in its history.

Award

08 Jun 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Government has awarded a contract for "Support and Maintenance Services for the Statutory Redress Scheme for Survivors of Abuse in Care Case Management System." This procurement, under the industry category of services, was initiated by the Scottish Government on behalf of the Scottish Ministers. Located in Glasgow, the tender process was completed using a limited procurement method, specifically through a call down from the Crown Commercial Services GCloud14 Framework agreement. The procurement stage is marked as "complete," with the contract being signed on 3rd June 2026, and valued at £1,000,000 GBP. The timeline highlights 8th June 2026 as a key date for documentation purposes.

This tender presents significant opportunities for businesses involved in providing IT support and system maintenance services, particularly those experienced in managing complex case management systems. Large-scale organisations similar to Deloitte LLP, which has been awarded the contract, would be well-positioned to compete for such opportunities due to their capacity to deliver extensive technical support and development services. The contract supports a critical public service, offering businesses an opportunity not only for financial growth but also for contributing to meaningful social outcomes through the efficient operation of the Redress Scheme's technological infrastructure.

How relevant is this notice?

Notice Information

Notice Title

Support and Maintenance Services for Statutory Redress Scheme for Survivors of Abuse in Care Case Management System

Notice Description

Scottish Government of behalf of Scottish Ministers has a requirement for an external service provider to provide support, maintenance and adhoc development services for the Case Management System associated with Scotlands's Statutory Redress Scheme.

Lot Information

Lot 1

Scotland's Redress Scheme delivers on a commitment to provide financial redress to survivors of historic abuse in care. A bespoke Case Management System (CMS) supports applications for the Redress Scheme. Scottish Government are seeking to award a services contract under the remit of a 2 years + 1 CCS call down contract to support all technical components required to operate CMS. This includes associated databases, interfaces and non-production environments, system support, maintenance and adhoc development services.. Call down from Crown Commercial Services Framework GCloud 14 ref RM1557.14

Procurement Information

Call down from Crown Commercial Services GCloud14 Framework agreement ref RM1557.14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000833995
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557440
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,000,000 £1M-£10M

Notice Dates

Publication Date
8 Jun 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Jun 20262 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH6 6QQ
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
1
Supplier Name

Deloitte LLP

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557440
    Support and Maintenance Services for Statutory Redress Scheme for Survivors of Abuse in Care Case Management System - Scottish Government of behalf of Scottish Ministers has a requirement for an external service provider to provide support, maintenance and adhoc development services for the Case Management System associated with Scotlands's Statutory Redress Scheme.

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