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Customer Engagement Platform (CEP) Framework

Scottish Enterprise

This public procurement record has 2 releases in its history.

TenderUpdate

29 Sep 2026 at 01:00

OJEU - F14 - Corrigendum
Tender

28 Aug 2026 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Scottish Enterprise is procuring a customer engagement platform framework for Business Gateway, Creative Scotland, Highlands and Islands Enterprise, Scottish Enterprise, Scottish Funding Council, Skills Development Scotland, South of Scotland Enterprise and VisitScotland. The requirement covers platform software licences and subscriptions, integration, implementation, data migration, platform capability services, professional services, support and managed services. The platform is intended to provide consistent, high-quality services at scale and improve customer and colleague experience. Scottish Enterprise will also take a call-off for its own requirements. The framework is intended for participating organisations to use for their own call-offs. This is a technology and related implementation and support services opportunity serving organisations across Scotland.

Scottish Enterprise invited offers through an open procedure for a single-supplier framework. The tender deadline was extended to 15 October 2026 at 11:00; bid opening was set for the same time. The framework is to run for four years, with individual call-offs limited to ten years. The estimated procurement value is £29,167,000. Evaluation includes a pass/fail prompt-payment criterion and price weighted at 40. Bids must be in English, and variants are not permitted. A 90-day bid validity period applies. Suppliers must provide staff names and qualifications. Suitability, economic and technical selection criteria are set out through the selection process. Economic operators may be excluded under the stated Scottish public contracts regulations. Consortium bids require a nominated lead and joint and several liability among members.

The opportunity suits customer engagement platform providers able to supply software subscriptions and deliver integration, implementation and data migration alongside ongoing platform services, professional support and managed services. Suppliers need the capacity to serve several public and publicly funded organisations through a shared framework, as well as to deliver a specific Scottish Enterprise call-off. Bidders should be able to provide staff names and professional qualifications and address suitability, economic and technical selection requirements. Consortium bids are possible, but all members must execute the contract and accept joint and several liability; bidders relying on other entities or using subcontractors must provide the required separate self-declarations. A tender-specific community benefit proposal is expected, with annual reporting on delivered activities. Climate change is a priority requirement.

How relevant is this notice?

Notice Information

Notice Title

Customer Engagement Platform (CEP) Framework

Notice Description

Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off. The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT). The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.

Lot Information

Lot 1

Scottish Enterprise are establishing a Customer Engagement Platform Framework on behalf of: Business Gateway ("BG") Creative Scotland ("CS") Highlands and Islands Enterprise ("HIE") Scottish Enterprise ("SE") Scottish Funding Council ("SFC") Skills Development Scotland ("SDS") South of Scotland Enterprise ("SoSE"). VisitScotland ("VS") The scope of this procurement is to appoint a single-supplier framework for a modern Customer Engagement Platform for the organisations outlined in above to access. The framework will provide participating organisations with access to Customer Engagement Platform software licences and subscriptions, integration, implementation, data migration, platform capability services, professional services and support and managed services throughout the life of the framework. The platform will deliver consistent, high-quality services at scale, while improving both customer and colleague experience. The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined in the tender documentation.. Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000838457
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565510
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F14 - Corrigendum
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

72227000 - Software integration consultancy services

72263000 - Software implementation services

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
£29,167,000 £10M-£100M
Lots Value
£29,167,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20264 weeks ago
Submission Deadline
8 Oct 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Enterprise
Additional Buyers

Business Gateway

Creative Scotland

Highlands and Islands Enterprise

Scottish Funding Council

Scottish Government

Skills Development Scotland Ltd

South of Scotland Enterprise Agency

VisitScotland

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 6HQ
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG563330
    Customer Engagement Platform (CEP) Framework - Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off. The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT). The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.

Open Contracting Data Standard (OCDS)

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