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Contact Management System

Revenue Scotland

This public procurement record has 1 release in its history.

Award

29 Jul 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

Revenue Scotland procured a cloud-based contact management system for handling inbound and outbound telephone calls through a 03000 number managed by the supplier. The requirement covers the software service and associated telephony operation, with the option to increase licence volumes during the call-off or use additional services described in the supplier’s G-Cloud service definition and pricing documents. Delivery is for Revenue Scotland in Scotland, with the buying organisation based at Victoria Quay, Edinburgh. This is a technology services requirement rather than a hardware, construction or general call-centre staffing contract. The procurement sits within the public-sector cloud and communications market and is relevant to providers of hosted contact management platforms, managed business telephony and related cloud services.

The procurement is complete and was awarded to Gamma Network Solutions under the G-Cloud 14 framework, using an open procedure. One supplier bid, and the contract is active. The award was made and the contract signed on 29 July 2026. The contract value is £250,000. The requirement was arranged as a single call-off, covering the cloud contact management system and its 03000 inbound and outbound call service. The call-off includes options to increase licence volumes or take additional services listed in the supplier’s G-Cloud service definition and pricing documents. The published outcome identifies Gamma Network Solutions as the selected supplier. The award followed a framework route rather than a standalone purchase outside the established G-Cloud marketplace.

This outcome demonstrates demand from Revenue Scotland for a hosted contact management service that combines cloud software with managed telephone handling. A credible competitor for a future requirement would need a reliable platform for inbound and outbound calls, support for a 03000 number, and the operational capability to manage telephony on the buyer’s behalf. The service should be able to scale licence volumes and accommodate additional services without requiring a new system. Experience supplying public-sector cloud services through the G-Cloud framework would be commercially relevant, as this procurement used that route. Providers should therefore be able to demonstrate secure, dependable service delivery, practical implementation and ongoing support for a public body’s contact operations.

How relevant is this notice?

Notice Information

Notice Title

Contact Management System

Notice Description

The contract includes the provision of a cloud-based contact management system to handle inbound and outbound calls via a 03000 number to be managed by the supplier.

Lot Information

Lot 1

Call-off under CCS G-Cloud 14 framework.. Call-off under G-Cloud 14 framework

Options: The contract includes option to increase licence volumes over the call-off contract term or take up any of the additional services outlined in the Service Definition and/or Pricing Documents submitted as part of the supplier's application to the G-Cloud 14 framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000838669
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561108
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£250,000 £100K-£500K

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Revenue Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH6 6QQ
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
1
Supplier Name

Gamma Network Solutions Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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