Contact Management System

Notice Information

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Notice Title

Contact Management System

Notice Description

The contract includes the provision of a cloud-based contact management system to handle inbound and outbound calls via a 03000 number to be managed by the supplier.

Lot Information

Lot 1

Call-off under CCS G-Cloud 14 framework.. Call-off under G-Cloud 14 framework

Options: The contract includes option to increase licence volumes over the call-off contract term or take up any of the additional services outlined in the Service Definition and/or Pricing Documents submitted as part of the supplier's application to the G-Cloud 14 framework.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-r6ebe6-0000838669
Publication Source: Public Contracts Scotland
Latest Notice: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561108
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: PCS Notice - Website Contract Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Open procedure
Tender Suitability: Not specified
Awardee Scale: SME

Common Procurement Vocabulary (CPV)

CPV Divisions: 72 - IT services: consulting, software development, Internet and support
CPV Codes: 72222300 - Information technology services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £250,000 £100K-£500K

Notice Dates

Publication Date: 29 Jul 20261 weeks ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 29 Jul 20261 weeks ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Not Specified
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: REVENUE SCOTLAND
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: EDINBURGH
Postcode: EH6 6QQ
Post Town: Edinburgh
Country: Scotland
Major Region (ITL 1): TLM Scotland
Basic Region (ITL 2): TLM1 East Central Scotland
Small Region (ITL 3): TLM13 City of Edinburgh
Delivery Location: TLM Scotland
Local Authority: City of Edinburgh
Electoral Ward: Leith
Westminster Constituency: Edinburgh North and Leith

Supplier Information

Number of Suppliers: 1
Supplier Name: GAMMA NETWORK SOLUTIONS

Further Information

Notice Documents

https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561108
Contact Management System - The contract includes the provision of a cloud-based contact management system to handle inbound and outbound calls via a 03000 number to be managed by the supplier.

Notice URLs

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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