Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Business Services Client-Side Partner

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

This public procurement record has 1 release in its history.

Award

19 Aug 2026 at 01:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

Public Services Delivery Scotland, the Common Services Agency and central purchasing body for NHS Scotland, procured a client-side partner for its Business Services Programme. The work supports implementation of an integrated enterprise resource planning (ERP) system replacing the payroll, human resources, finance and procurement systems used by Scotland’s 21 health boards, together with the resulting changes to staff and working practices. The services are delivered across Scotland. The procurement covered two service areas: technical and commercial support, including reviewing and assuring the systems integrator’s design and implementation work; and people and service design, including the common operating model, change management, and advice on rollout from a people and culture perspective. This is business and technology consultancy for a large-scale public-sector ERP transformation.

The procurement is complete and has been awarded through an open procedure. Capgemini won both lots: Technical and Commercial, with a contract value of £10,000,000; and People and Service Design, with a contract value of £3,000,000. Both contracts were signed on 19 August 2026 and are active. The stated term is 48 months, with an optional 12-month extension period. Evaluation for each lot combined quality and price. For Technical and Commercial, the criteria covered commercial support quality at 4 points and price at 30 points. For People and Service Design, common operating model quality carried 15 points and price 30 points. Six bids were received for Lot 1 and eight for Lot 2. Capgemini intends to subcontract targeted delivery support to Veran Performance Limited.

This award demonstrates substantial NHS Scotland demand for suppliers able to support complex ERP implementation from the client side, rather than only supplying software. Relevant competitors would need credible capability in programme assurance, commercial support and oversight of a systems integrator, alongside experience of large-scale health-sector or similarly complex public-service transformation. For the people and service design work, strength in operating-model design, change management, organisational development, workforce engagement and culture-led implementation would be important. The split between technical and commercial services and people-focused transformation creates opportunities for specialist consultancies, delivery partners and subcontractors with complementary expertise. The competition also attracted small and medium-sized businesses, showing that focused specialists may be credible alongside larger prime contractors.

How relevant is this notice?

Notice Information

Notice Title

Business Services Client-Side Partner

Notice Description

A procurement process for an integrated ERP system is currently in progress. The ERP system will replace the current Payroll, HR, Finance and Procurement systems currently being used by Scotland's 21 Health Boards. Public Services Delivery Scotland has procured a Client-Side Partner (CSP) to support the Business Services Programme in implementing the ERP solution, whilst also supporting the consequential changes to personnel and the ways in which they work.

Lot Information

Technical and Commercial

The technical and commercial requirements to support the Business Services Programme and Health Boards in delivering NHS Scotland responsibilities in relation to the ERP implementation, including reviewing, assessing and assuring the activities of the awarded Systems Integrator to achieve the successful design and implementation of the new ERP system

People and Service Design

Relates to people and service design elements. This includes the common operating model (design and execution), change management and advising on the ERP system roll-out from a people and culture perspective.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000839917
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562651
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£13,000,000 £10M-£100M

Notice Dates

Publication Date
19 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Aug 20261 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Capgemini

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562651
    Business Services Client-Side Partner - A procurement process for an integrated ERP system is currently in progress. The ERP system will replace the current Payroll, HR, Finance and Procurement systems currently being used by Scotland's 21 Health Boards. Public Services Delivery Scotland has procured a Client-Side Partner (CSP) to support the Business Services Programme in implementing the ERP solution, whilst also supporting the consequential changes to personnel and the ways in which they work.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...