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Enterprise Service Management Solution

Scottish Police Authority

This public procurement record has 1 release in its history.

Award

04 Sep 2026 at 01:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The Scottish Police Authority procured an enterprise service management (ESM) solution, covering its implementation and delivery as a new organisation-wide service management system. This is a technology solution and implementation requirement rather than a standalone supply of hardware. The buyer is the Scottish Police Authority, a public-sector body responsible for public order and safety, based in Glasgow. Delivery is for the Authority’s operations in Scotland. The procurement was arranged as a single requirement, covering the complete ESM solution rather than separate specialist lots. Businesses relevant to this opportunity include ESM software providers, IT service management specialists, systems integrators and suppliers able to combine platform delivery with implementation and support for a large public-sector organisation.

The procurement is complete and has been awarded following an open procedure. Halo Service Solutions Ltd was selected as the supplier, and the contract is active. The contract was signed on 20 August 2026, with an awarded value of £5,417,395. The contract period is five years, with the Scottish Police Authority holding an option to extend it by up to five further periods of twelve months each, at its sole discretion. Evaluation was based on technical quality, weighted at 60%, and price, weighted at 40%. Five electronic bids were received, including three from SMEs. The outcome therefore reflects a competitive, quality-led technology procurement for one complete ESM requirement.

This award demonstrates substantial demand from the Scottish Police Authority for an enterprise-scale service management platform and the expertise to implement it in a public-sector environment. A credible future competitor would need a mature ESM product, experienced implementation teams and the capacity to deliver a major organisation-wide deployment, followed by reliable operational support. Technical capability is particularly important because quality carried greater weight than price in the evaluation. Suppliers should be able to show how their platform improves service workflows, governance, user support and reporting, while managing integration, transition, security and continuity risks. The participation of SMEs and the selection of an SME supplier indicate that specialist technology businesses can compete, provided they can evidence delivery capacity, relevant implementation experience and a robust support model.

How relevant is this notice?

Notice Information

Notice Title

Enterprise Service Management Solution

Notice Description

The Scottish Police Authority has awarded a Contract for the Implementation and Delivery of a new Enterprise Service Management (ESM) Solution.

Lot Information

Lot 1

The Scottish Police Authority has awarded a Contract for the Implementation and Delivery of a new Enterprise Service Management (ESM) Solution.

Options: The contract period shall be for five (5) years with the option to extend the contract a further five (5) periods of up to twelve months each at the sole discretion of the Authority.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000840851
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP563808
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£5,417,395 £1M-£10M

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Police Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G40 4EH
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Calton
Westminster Constituency
Glasgow East

Supplier Information

Number of Suppliers
1
Supplier Name

Halo Service Solutions Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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