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Telephone Maintenance

NHS Highland

This public procurement record has 1 release in its history.

AwardUpdate

16 Sep 2026 at 01:00

OJEU - F20 - Modification Notice
Summary of the contracting process

NHS Highland procured ongoing telephone maintenance support linked to its SIP upgrade. The requirement covers maintenance of telephone systems and related support for NHS Highland’s communications estate, including support during a major SIP Trunk upgrade. The service is classified as telecommunications equipment maintenance (CPV 50334110) and is categorised as a service. Delivery is associated with NHS Highland, whose headquarters are in Inverness, and the requirement supports its operations across the Highland area. The procurement was arranged as a single requirement rather than separate service categories. The selected supplier is HFD Group/HFD Intelligent Technologies, based in Bellshill, indicating that the work is suitable for an established telecommunications or technology services provider able to support NHS infrastructure remotely and on site where required.

This procurement has been awarded to HFD Group/HFD Intelligent Technologies. The contract was signed on 1 September 2026 and runs from 1 September 2026 to 31 August 2027. Its value is £355,800. NHS Highland extended the contract under the same service requirements to allow time for a re-tender and to support a major SIP Trunk upgrade. The award relates to one lot covering telephone maintenance. The published outcome identifies the supplier and confirms the telephone maintenance requirement, but does not set out an evaluation weighting or a separate award value. The process therefore records a completed award and an active contract, rather than a current opportunity for suppliers to submit bids.

For a supplier that did not win this procurement, the award demonstrates established demand from NHS Highland for managed telephone maintenance tied to SIP and SIP Trunk infrastructure. A credible competitor for a future requirement would need practical capability in maintaining business-critical telephony, supporting SIP-based communications, and managing service continuity during technology upgrades. It would also need the operational capacity to provide ongoing support throughout a healthcare organisation’s communications estate, respond reliably to faults and service issues, and work alongside upgrade and re-tender activity. HFD Group/HFD Intelligent Technologies’ selection indicates that NHS Highland is buying from a substantial telecommunications or intelligent-technology provider rather than a purely product-focused reseller. Relevant evidence would therefore include comparable maintenance work, qualified technical staff, dependable support arrangements and experience of complex public-sector or healthcare environments.

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Notice Information

Notice Title

Telephone Maintenance

Notice Description

Lot Information

Lot 1

NHS Highland requires ongoing Telephone Maintenance support as part of the SIP upgrade.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000840946
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564667
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F20 - Modification Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50334110 - Telephone network maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£355,800 £100K-£500K

Notice Dates

Publication Date
16 Sep 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Highland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV2 3BW
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands
Local Authority
Highland
Electoral Ward
Inverness South
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

HFD Group/HFD Intelligent Technologies

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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