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How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Scottish Government

This public procurement record has 2 releases in its history.

Tender

08 Sep 2026 at 01:00

OJEU - F2 - Contract Notice
Award

08 Sep 2026 at 01:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The Scottish Government’s Directorate for Digital is procuring a technology-enabled service management solution for a growing portfolio of digital public services. The scope includes support for ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services and other services as demand, operational complexity and user expectations increase. The requirement is intended to provide scalable, resilient, secure and efficient service operations, while reducing risks to service quality, productivity, revenue and public trust and supporting future development of Scotland’s digital services. This is a digital technology and service management opportunity, classified under software consultancy and related services. Delivery is for Scottish Government digital services across the UK. The procurement is run through the CivTech innovation approach, involving collaborative development with the public sector and citizens.

The procurement reached tender: the Scottish Government invited offers through a single-lot open procedure, with electronic submission. Bids had to be submitted by 20 October 2026 at 12:00 UTC, with public bid opening at the same time; the evaluation period began then. The estimated contract value is £650,000. The initial contract period is 720 days, with an extension available if required. Bids must remain valid for 180 days. Evaluation is based entirely on quality, weighted at 100%; price carries no weighting. Variants are not allowed. The contract uses electronic payment and ordering, with electronic invoicing permitted. The procurement is covered by the Government Procurement Agreement, and submissions must be in English.

This opportunity suits innovative digital technology businesses, service management specialists, software providers and teams able to develop products collaboratively with public-sector users. CivTech explicitly welcomes organisations, teams and individuals at different stages and of different sizes, including businesses seeking to grow through public-sector innovation work. Strong candidates will be able to understand complex service environments, design and develop scalable technology-enabled operating models, and demonstrate how their approach can improve resilience, security, efficiency and service quality as demand grows. The work also suits suppliers comfortable with co-production, user-centred problem solving and iterative development alongside the Challenge Sponsor. Businesses should be prepared for an innovation-led process involving exploration and intensive accelerator work, with potential to develop a reusable product and broader commercial proposition.

How relevant is this notice?

Notice Information

Notice Title

How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Notice Description

The Scottish Government's Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland's digital public services.

Lot Information

Lot 1

CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Directorate for Digital, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they're at, or size they are. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most of the problems we are solving exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they're developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business growth workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply-civtech-12 https://www.civtech.scot/civtech-12-challenge-2-scaling-dynamically-service-management-capabilities

Renewal: The contract can be extended if required

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000841863
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564046
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72250000 - System and support services

72253000 - Helpdesk and support services

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£650,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20261 weeks ago
Submission Deadline
20 Oct 20262 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
AB11 9DB
Postcode Area
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
Not specified
Local Authority
Aberdeen City
Electoral Ward
Torry/Ferryhill
Westminster Constituency
Aberdeen South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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