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Headless Content Management System (CMS) and Digital Experience Platform (DXP) Market Engagement

NHS 24

This public procurement record has 1 release in its history.

Planning

07 Sep 2026 at 01:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

NHS 24 is exploring the potential procurement of a headless content management system and wider digital experience platform for its digital services. The planned services would support secure, scalable and API-driven creation, management and reuse of content across websites, mobile experiences, conversational interfaces and future digital channels. The possible scope includes platform licensing, hosting, implementation, systems integration, content modelling and migration, user experience design, front-end development, training, support, knowledge transfer and ongoing service management. NHS 24 is considering solutions and delivery models that could provide the platform alone, implementation alone, an end-to-end service or a multi-supplier arrangement. The work would support NHS 24’s services across Scotland, with NHS 24 based in Edinburgh.

This is at the planning stage and is a preliminary market consultation, not a formal tender or current competition. NHS 24 is seeking supplier views on available solutions, delivery approaches, commercial models and possible routes to market before deciding the procurement strategy. The procedure and preferred contracting model have not yet been settled. NHS 24 expects a subsequent notice to be published on 27 November 2026. Suppliers are being asked to help shape the future scope, implementation approach and commercial arrangements for the potential requirement. The process is covered by the Government Procurement Agreement and is intended to inform a possible future procurement, but does not commit NHS 24 to proceeding.

This will suit suppliers with experience delivering headless CMS and digital experience platforms for large, complex or regulated organisations, particularly those able to support public-sector digital services. Relevant capability includes API-led content architecture, omnichannel publishing, secure cloud or hosted platforms, systems integration, content modelling, migration, user experience and front-end development. NHS 24 is also considering suppliers that can provide implementation, training, knowledge transfer, support and ongoing service management, either directly or through a partnership. Platform providers, implementation specialists, digital agencies, systems integrators and firms able to form multi-supplier teams may all be relevant. Businesses should be ready to explain different delivery models, commercial options and routes to market, and to contribute informed feedback while NHS 24 develops its future strategy.

How relevant is this notice?

Notice Information

Notice Title

Headless Content Management System (CMS) and Digital Experience Platform (DXP) Market Engagement

Notice Description

NHS 24 is undertaking market engagement to inform the potential procurement of a Headless Content Management System (CMS) and Digital Experience Platform (DXP). The exercise will explore available solutions, delivery models, implementation approaches and commercial options to support the future NHS 24 digital experience and content management capability.

Lot Information

Lot 1

NHS 24 is undertaking a preliminary market consultation to inform the potential procurement and implementation of a modern Headless Content Management System (CMS) and wider Digital Experience Platform (DXP) capability. The objective is to understand available market solutions, delivery approaches, commercial models and routes to market capable of supporting a secure, scalable and API-driven platform for the creation, management and reuse of content across websites, mobile experiences, conversational interfaces and future digital channels. The potential requirement may include platform licensing, hosting, implementation, systems integration, content modelling, content migration, user experience design, front-end development, training, support, knowledge transfer and ongoing service management. NHS 24 has not yet determined the preferred procurement approach and is seeking supplier input on alternative delivery models, including platform-only, implementation-only, end-to-end and multi-supplier arrangements. This exercise is for market engagement purposes only and does not constitute a formal procurement competition or commitment to procure. Supplier responses will be used to inform NHS 24's future strategy, scope and procurement approach

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000842191
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP563883
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72212222 - Web server software development services

72212224 - Web page editing software development services

72212517 - IT software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
27 Nov 20263 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS 24
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
G51 4EB
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Cardonald
Westminster Constituency
Paisley and Renfrewshire North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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