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CivTech 12 - Challenge 12.4 - How can technology improve both the efficiency and the patient experience in NHS transport, starting with renal services?

NHS Greater Glasgow and Clyde

This public procurement record has 1 release in its history.

Tender

08 Sep 2026 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

NHS Greater Glasgow and Clyde is seeking technology services to improve the efficiency and patient experience of NHS transport, initially focusing on renal and dialysis services across NHS Scotland. The challenge addresses inconsistent dialysis transport, which represents more than 40% of non-emergency patient transport activity and creates pressure for patients, providers and NHS services. The required solution should be innovative, patient-centred and sustainable, improving reliability, efficiency and patient outcomes while reducing administrative work and delivering better value for money. This is a CivTech challenge involving public-sector and private-sector collaboration, citizen co-production and development of a product that could support wider public services. The buying organisation is NHS Greater Glasgow and Clyde, based in Glasgow, with delivery relating to NHS Scotland.

The procurement has reached tender: the buyer invited offers through an open procedure, with electronic submission in English. There is one lot and the estimated value is £650,000. Offers were due by 20 October 2026 at 12:00, with bid opening at the same time; submitted bids must remain valid for 180 days. The contract is for 720 days and may be extended if required. Evaluation is based entirely on quality, with price carrying no weight. The process uses the CivTech model: shortlisted proposals progress to an Exploration Stage, where they are developed with the challenge sponsor, followed by an Accelerator stage for intensive solution and business development. Electronic payment and ordering apply, and electronic invoicing is allowed.

This opportunity suits technology businesses, start-ups, individual innovators and collaborative teams able to design and develop digital or technology-enabled solutions for healthcare transport. Strong candidates will be able to understand patient and provider needs, work collaboratively with NHS and public-sector stakeholders, and use co-production with citizens to shape a practical service. The challenge calls for capability in improving operational reliability and efficiency, patient experience and outcomes, while reducing administrative burden. It is relevant to suppliers with an innovative product or service that can be developed through testing, iteration and intensive delivery work, then scaled beyond a single organisation. The CivTech approach is intended to support businesses at different stages and of different sizes, including those seeking to develop a sustainable, high-growth proposition.

How relevant is this notice?

Notice Information

Notice Title

CivTech 12 - Challenge 12.4 - How can technology improve both the efficiency and the patient experience in NHS transport, starting with renal services?

Notice Description

With over 273,000 people in Scotland living with Stage 3-5 Chronic Kidney Disease (CKD), including 2,000 receiving dialysis treatment, and demand expected to increase fivefold over the next decade, improvements to dialysis transport across NHS Scotland are urgently needed. Dialysis journeys account for more than 40% of all non-emergency patient transport activity, costing 9.1 million GBP annually. Yet current arrangements can be inconsistent, creating avoidable pressures for patients, providers and NHS services. NHS Scotland is seeking innovative, patient-centred and sustainable solutions that improve reliability, efficiency and patient outcomes, while reducing administrative burden and delivering better value for money.

Lot Information

Lot 1

CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Directorate for Digital, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they're at, or size they are. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most of the problems we are solving exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they're developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business growth workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply-civtech-12 https://www.civtech.scot/civtech-12-challenge-4-improving-efficiency-and-patient-experience-in-nhs-transport

Renewal: The contract can be extended if required

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000842372
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564071
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72262000 - Software development services

72316000 - Data analysis services

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£650,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20261 weeks ago
Submission Deadline
20 Oct 20262 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Greater Glasgow and Clyde
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G4 0SF
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified
Local Authority
Glasgow City
Electoral Ward
Dennistoun
Westminster Constituency
Glasgow North East

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564071
    CivTech 12 - Challenge 12.4 - How can technology improve both the efficiency and the patient experience in NHS transport, starting with renal services? - With over 273,000 people in Scotland living with Stage 3-5 Chronic Kidney Disease (CKD), including 2,000 receiving dialysis treatment, and demand expected to increase fivefold over the next decade, improvements to dialysis transport across NHS Scotland are urgently needed. Dialysis journeys account for more than 40% of all non-emergency patient transport activity, costing 9.1 million GBP annually. Yet current arrangements can be inconsistent, creating avoidable pressures for patients, providers and NHS services. NHS Scotland is seeking innovative, patient-centred and sustainable solutions that improve reliability, efficiency and patient outcomes, while reducing administrative burden and delivering better value for money.

Open Contracting Data Standard (OCDS)

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