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Support and Maintenance of AV Equipment

Historic Environment Scotland

This public procurement record has 1 release in its history.

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16 Sep 2026 at 01:00

OJEU - F15 - Voluntary Ex Ante Transparency Notice
Summary of the contracting process

Historic Environment Scotland procured specialist support and maintenance for audio-visual equipment at the Engine Shed in Stirling. The service covers biannual preventative maintenance visits, an emergency call-out service, returns-management authorisation (RMA) administration and access to a global helpdesk. It also covers the bespoke software application developed specifically to operate the auditorium, together with the specialist legacy equipment installed there. The requirement is for services in the audio-visual and technical support field, within the broader category of computer and related equipment maintenance (CPV 50300000). Historic Environment Scotland is the buying organisation, and the work is focused on the Engine Shed site in Stirling, with provision for additional deliveries to partially replace or extend existing supplies and installations.

This procurement has been awarded and the contract is active. Historic Environment Scotland used a limited procedure without prior publication of a competition call, relying on the stated absence of competition for technical reasons. The selected supplier was Electrosonic Ltd, the original installer of the system. The contract was signed on 16 September 2026 and is valued at £37,000. Its duration is 24 months, with an option to extend by a further 12 months. The requirement was evaluated on the basis that the specialist legacy equipment, its required support and maintenance, and the bespoke auditorium software could only be provided by the original installer. There was one lot, covering the complete support and maintenance service at the Engine Shed.

This award indicates demand from Historic Environment Scotland for suppliers able to maintain complex, specialist audio-visual installations in heritage or visitor-attraction settings. A credible competitor for a future requirement would need demonstrable expertise with legacy AV equipment, auditorium control systems and bespoke software, supported by suitably skilled technical engineers. Operational resilience is important: the service model combines planned preventative maintenance with emergency call-outs, RMA administration and helpdesk support, so suppliers would need responsive fault handling, structured parts or equipment-return processes and reliable customer support. Experience of maintaining systems originally designed or installed by another provider would help address the technical continuity issue identified in this procurement. The requirement also favours businesses able to support replacement, extension and integration of existing installations rather than supplying standalone new equipment.

How relevant is this notice?

Notice Information

Notice Title

Support and Maintenance of AV Equipment

Notice Description

This Voluntary Ex-Ante Transparency (VEAT) Notice relates to the intended procurement of support and maintenance services for audio-visual (AV) equipment. The contract duration is to be for 24 months with the option to extend for a further 12 months.

Lot Information

Lot 1

Support and Maintenance of AV Equipment at the Engine Shed in Stirling. The scope of the support contract will include: - Biannual preventative maintenance visits - Emergency callout service - RMA administration - Global helpdesk service

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

Procurement Information

HES intends to award to the Supplier on the basis that competition is absent for technical reasons. The equipment in question is specialist legacy equipment. Given the nature of the services described in II.2.4 of this notice, the necessary support and maintenance, along with the bespoke software application developed specifically to operate the auditorium, can only be provided by the Supplier who originally installed the system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000843136
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564643
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F15 - Voluntary Ex Ante Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£37,000 Under £100K

Notice Dates

Publication Date
16 Sep 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Historic Environment Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH9 1SH
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM77 Perth and Kinross, and Stirling
Local Authority
City of Edinburgh
Electoral Ward
Southside/Newington
Westminster Constituency
Edinburgh South

Supplier Information

Number of Suppliers
1
Supplier Name

Electrosonic Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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