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HH185-25-TW03 EDIS Support

NHS Highland

This public procurement record has 1 release in its history.

Award

16 Sep 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

NHS Highland procured specialist support for its Emergency Department Information System (EDIS), covering support hours on a 24-hour, 365-day basis. The requirement is a support service for the system used in emergency departments, rather than a new software implementation. NHS Highland is based in Inverness and the service relates to its EDIS operations. The procurement was for services and consisted of one requirement covering the full support service. The relevant service classification is CPV 72261000, software support services. The support arrangement continues an established service that has been in place for several years and relates to an EDIS implementation originally supported through a national procurement and programme.

This procurement has been awarded and the tender is complete. NHS Highland used a limited procedure without prior publication of a call for competition, on the stated basis that the support could only be provided by the existing supplier for technical reasons and that no competing tender was undertaken. The single requirement was awarded to DH OpCo UK Ltd (Dedalus). The contract value is £95,460.36 excluding any unstated adjustments, in GBP. The contract was signed on 1 April 2025 and is active. It covers one year for the 2025/26 period. One bid was recorded, with no SME bids and one bid from outside the EU. The procurement was covered by the GPA.

For suppliers assessing future NHS Highland requirements, this award demonstrates demand for continuous specialist support of an established emergency department information system, including round-the-clock coverage throughout the year. A credible competitor would need proven expertise in the relevant EDIS platform, the ability to provide responsive support at all times, and sufficient technical capacity to maintain a critical clinical system. The procurement also shows that platform continuity and technical exclusivity were central to the buying route: the incumbent was treated as the only operator able to provide the service. Suppliers would therefore need strong evidence of platform-specific capability, reliable service continuity, appropriately staffed support operations and experience supporting healthcare systems where disruption could affect emergency department activity.

How relevant is this notice?

Notice Information

Notice Title

HH185-25-TW03 EDIS Support

Notice Description

1 year support contract covering period 25/26 covering EDIS (Emergency Department System) Support hours 24*7*365

Lot Information

Lot 1

1 year support contract covering period 25/26 covering EDIS (Emergency Department System) Support hours 24*7*365

Procurement Information

A tendering process is not being undertaken as this is support that can only be provided by the supplier. Support has been in place for a number of years and the original implementation was supported by a national procurement and programme which has now terminated.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000843209
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564654
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£95,460 Under £100K

Notice Dates

Publication Date
16 Sep 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Highland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV2 3BW
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands
Local Authority
Highland
Electoral Ward
Inverness South
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

DH OPCO UK LTD (Dedalus)

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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