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Workforce Management Tool

Social Security Scotland

This public procurement record has 1 release in its history.

Planning

23 Sep 2026 at 01:00

PCS Notice - Website Prior Information Notice
Summary of the contracting process

Social Security Scotland is exploring a workforce management tool to support the planning and day-to-day running of its workforce. The system is intended to cover contact-demand and workload forecasting, capacity planning and scenario modelling; automated staff scheduling, shift optimisation and multi-skill scheduling; and real-time operational management, including adherence monitoring, schedule changes and alerts. It should also provide employee self-service for viewing schedules, requesting annual leave, swapping shifts and managing availability, alongside dashboards and reporting on forecasts, productivity and workforce performance. Integration with Social Security Scotland’s relevant systems is required, with integration to Storm telephony identified as critical. The procurement is for a tool rather than a specified delivery service, with delivery in Scotland.

The process is at the planning stage and is currently a request for information for soft market testing, not an invitation to tender. Social Security Scotland is gathering supplier input to inform the strategic direction of its requirements. The buyer’s stated timetable set a supplier questions deadline of 2 October 2026 at midday and a return date for the request for information of 9 October 2026 at midday. A subsequent notice was anticipated on 9 November 2026. These are planning-stage dates for market engagement and the anticipated next notice, not a tender submission deadline. No procurement procedure or contract value is set out at this stage. The requirement is presented as one lot.

This market engagement is most relevant to suppliers of workforce management software with products covering contact-centre or operational workforce planning. The expected solution needs to bring together demand and workload forecasting, capacity planning, schedule optimisation, intraday management and employee self-service, with reporting and analytics across workforce performance. Suppliers should be prepared to explain how their systems handle multi-skilled teams and flexible working patterns, and how they can integrate with the systems used by Social Security Scotland. A proven integration capability with Storm telephony is particularly important because the buyer identifies it as critical. Providers whose products can connect forecasting and scheduling with real-time operational oversight are well placed to contribute useful market input as requirements develop.

How relevant is this notice?

Notice Information

Notice Title

Workforce Management Tool

Notice Description

Request for Information in relation to a Workforce Management Tool for Social Security Scotland

Lot Information

Lot 1

Social Security Scotland is carrying out soft market testing in relation to a Workforce Management (WFM) tool. The tool needs to support demand forecasting, workforce planning, real-time operational management, employee self-service, reporting and integration with relevant Social Security Scotland systems. Integration with Storm telephony is a critical requirement. The principal capability areas are: -Demand Forecasting: Contact demand forecasting, workload forecasting, capacity planning and scenario modelling. -Workforce Planning: Automated schedule generation, shift optimisation, multi-skill scheduling and support for flexible working patterns. -Real-Time Operations: Intraday management, adherence monitoring, schedule adjustment and operational alerts. -Employee Self-Service: Schedule viewing, annual leave requests, shift swaps and availability management. -Reporting and Analytics: Operational dashboards, forecast accuracy reporting, productivity metrics and workforce performance reporting.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000843787
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565113
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
PCS Notice - Website Prior Information Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
9 Nov 20262 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Social Security Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNDEE
Postcode
DD1 4BF
Postcode Area
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM Scotland
Local Authority
Dundee City
Electoral Ward
West End
Westminster Constituency
Dundee Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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