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Direct Award for a Case Management System

Dundee City Council

This public procurement record has 1 release in its history.

Award

24 Sep 2026 at 01:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

Dundee City Council procured customer relationship management (CRM) software for its advice services. The system is intended to support the delivery of council advice services and provide case management, management information and performance reporting. The requirement is for software rather than general IT consultancy or hardware. Delivery is in Dundee. The procurement description identifies the product as AdvicePro, a case management system used by local authorities in Scotland. The council’s requirement arose because its existing system could not produce the range and volume of management information and performance reports the service needs. The software also needed to meet the technical and functional requirements of the advice service, including compliance with the Scottish National Standards for Information and Advice Providers framework.

The procurement is complete and the contract is active. Dundee City Council made a direct award to AdviceUK without prior publication of a competition, citing the absence of competition for technical reasons: it identified AdvicePro as the only solution able to meet the service requirements without significant technical limitations. One contract was awarded, valued at £100,000, and signed on 18 March 2026. The process recorded one bid. The procurement data gives no contract start or end dates, award date, or contract duration. The requirement was handled as a single lot. Its stated evaluation criteria covered quality and price, but no weightings or further scoring detail are provided in the procurement information.

For suppliers tracking future case-management demand from Dundee City Council, this award shows a requirement for advice-services CRM software that can handle case management and generate substantial management and performance reporting. A credible alternative would need to demonstrate that it meets the service’s technical and functional requirements without significant limitations, and can comply with the Scottish National Standards for Information and Advice Providers framework. The council’s existing system was judged unable to produce the breadth and volume of reports the service requires, so reporting capability is central to a competitive proposition. The chosen product was described as widely used by local authorities across Scotland. Suppliers with proven public-sector deployments, advice-service workflows and reporting functionality would therefore be well placed to evidence fit when comparable requirements return.

How relevant is this notice?

Notice Information

Notice Title

Direct Award for a Case Management System

Notice Description

Provision of Council Advice Services CRM Software

Procurement Information

The contract has been awarded without prior publication on the basis that competition is absent for technical reasons. AdvicePro is the only solution identified that demonstrably meets the technical and functional requirements of the service, including compliance with the Scottish National Standards for Information and Advice Providers framework. The system is widely used by Local Authorities across Scotland and provides the functionality required to support service delivery and reporting requirements. The Council's existing system has been assessed as no longer fit for purpose, as it is unable to generate the range and volume of management information and performance reports required by the service. Following consideration of the available options, AdvicePro was identified as the only solution capable of meeting the Council's requirements without significant technical limitations. Accordingly, the award is considered lawful on the basis that competition is absent for technical reasons.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000843866
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565172
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£100,000 £100K-£500K

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Dundee City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNDEE
Postcode
DD1 1QE
Postcode Area
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM71 Angus and Dundee City
Local Authority
Dundee City
Electoral Ward
Maryfield
Westminster Constituency
Dundee Central

Supplier Information

Number of Suppliers
1
Supplier Name

AdviceUK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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