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Oracle Software Licence and Support Agreement

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

This public procurement record has 1 release in its history.

Award

13 Oct 2026 at 01:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

Public Services Delivery Scotland (PSD Scotland), acting for NHS Scotland, procured continued support for Oracle software covered by its existing perpetual licences. The products underpin critical national and health-service systems: primary care payment administration for GPs, dentists, optometrists and pharmacists; blood and tissue collection, storage and distribution; national procurement; NHS management information and datasets, including Scottish Morbidity Records; and bespoke applications used by health boards. The requirement is for software support services rather than new software or implementation work. Delivery is for NHS Scotland services across Scotland. This is a specialist requirement centred on maintaining Oracle products already embedded in operational systems, rather than a general IT support service.

The procurement is complete and the support contract was awarded to Oracle Corporation UK Ltd. The contract was signed on 1 October 2026 and has a 12-month term, with a value of £335,000. The award exercises an extension option under an existing Oracle Unlimited Licence Agreement; the contract description says support may continue on an annually renewable basis, subject to annual support charges. The process used a limited procedure without prior publication of a competition. PSD Scotland’s stated rationale was that Oracle was the sole supplier with exclusive rights in the software. The award criteria were price. The process covered one lot and recorded one bid, from a non-EU supplier. The contracted support maintains the Oracle estate serving the NHS Scotland functions outlined above.

For suppliers considering comparable future work for PSD Scotland and NHS Scotland, credibility would depend on demonstrable capability to support Oracle products already licensed and embedded in critical, interconnected services. Relevant experience would include maintaining reliable, business-critical systems in healthcare settings, with an understanding of the operational consequences of disruption to primary care payments, blood services, procurement, national datasets and health-board applications. Suppliers would need to show they can provide continuity of specialist product support across this broad estate, rather than only general IT services or new software implementation. In this award, the buyer treated Oracle’s exclusive rights in the software as decisive and selected Oracle through a procedure without a published competition. A future comparable requirement would therefore turn on the applicable software rights and the buyer’s support needs, as well as the supplier’s technical fit.

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Notice Information

Notice Title

Oracle Software Licence and Support Agreement

Notice Description

This award exercises a pre-existing extension option under the Oracle Unlimited Licence Agreement (ULA) to continue support for a range of Oracle products in which PSDS (on behalf of NHS Scotland) holds a perpetual licence to use. The current contract provides for ongoing support on an annually renewable basis thereafter subject to the annual support charges. The Oracle products in scope are used to support multiple critical NHS Scotland services including: - Primary Care systems used by PSDS Practitioner and Counter Fraud Services (P&CFS) systems to administer the payments to the four Primary Care practitioner streams of GPs, Dentists, Ophthalmists and Pharmacists. - Scottish National Blood Transfusion Service (SNBTS) used to support the collection, storage and distribution of blood and tissues. - National Procurement systems used to support the purchasing, supply and distribution of products and services. - NHS Scotland management information and national datasets including Scottish Morbidity Records and other datasets provided by Public Health Scotland. - Various bespoke applications and services operated by Health Boards.

Lot Information

Lot 1

This award exercises a pre-existing extension option under the Oracle Unlimited Licence Agreement (ULA) to continue support for a range of Oracle products in which PSDS (on behalf of NHS Scotland) holds a perpetual licence to use. The current contract provides for ongoing support on an annually renewable basis thereafter subject to the annual support charges. The Oracle products in scope are used to support multiple critical NHS Scotland services including: - Primary Care systems used by PSDS Practitioner and Counter Fraud Services (P&CFS) systems to administer the payments to the four Primary Care practitioner streams of GPs, Dentists, Ophthalmists and Pharmacists. - Scottish National Blood Transfusion Service (SNBTS) used to support the collection, storage and distribution of blood and tissues. - National Procurement systems used to support the purchasing, supply and distribution of products and services. - NHS Scotland management information and national datasets including Scottish Morbidity Records and other datasets provided by Public Health Scotland. - Various bespoke applications and services operated by Health Boards.

Procurement Information

Sole supplier with exclusive rights in software within scope.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000845557
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT566575
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£335,000 £100K-£500K

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Oracle Corporation UK Limited

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT566575
    Oracle Software Licence and Support Agreement - This award exercises a pre-existing extension option under the Oracle Unlimited Licence Agreement (ULA) to continue support for a range of Oracle products in which PSDS (on behalf of NHS Scotland) holds a perpetual licence to use. The current contract provides for ongoing support on an annually renewable basis thereafter subject to the annual support charges. The Oracle products in scope are used to support multiple critical NHS Scotland services including: - Primary Care systems used by PSDS Practitioner and Counter Fraud Services (P&CFS) systems to administer the payments to the four Primary Care practitioner streams of GPs, Dentists, Ophthalmists and Pharmacists. - Scottish National Blood Transfusion Service (SNBTS) used to support the collection, storage and distribution of blood and tissues. - National Procurement systems used to support the purchasing, supply and distribution of products and services. - NHS Scotland management information and national datasets including Scottish Morbidity Records and other datasets provided by Public Health Scotland. - Various bespoke applications and services operated by Health Boards.

Open Contracting Data Standard (OCDS)

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