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Provision of an ITSM solution

Angus Council

This public procurement record has 1 release in its history.

Award

26 Oct 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

Angus Council procured an IT service management (ITSM) solution for use in Angus. The requirement covers a system to handle incident management, service request fulfilment, problem management, change enablement and knowledge management. This is a software and associated IT service requirement, aimed at supporting the council’s day-to-day management of IT services and requests. The procurement was structured as one lot covering the ITSM solution.

The procurement is complete and the contract was awarded to Marval Software Limited. Angus Council used an open procedure. The contract is active and was signed on 23 October 2026, with a value of £120,291.12. Seven bids were received for the lot; all seven were recorded as SME bids. No award date or contract period is stated in the published data. The requirement was packaged as a single lot, covering the ITSM solution as a whole.

For suppliers competing for a similar requirement from Angus Council in future, credibility will depend on providing an ITSM solution that can support incident management, service request fulfilment, problem management, change enablement and knowledge management in an integrated service environment. The selected supplier’s award shows that a software company can deliver the requirement, and the seven SME bids indicate that the competition included smaller businesses. Relevant product capability across all five service-management functions, and the ability to support the council’s IT service operations, are the clearest indicators of fit for this buyer.

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Notice Information

Notice Title

Provision of an ITSM solution

Notice Description

ITSM solution

Lot Information

Lot 1

ITSM Solution for handling: Incident Management Service Request Fulfillment Problem Management Change Enablement (Change Management) Knowledge Management

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000846650
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567390
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48810000 - Information systems

72222300 - Information technology services

72253000 - Helpdesk and support services

72253100 - Helpdesk services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£120,291 £100K-£500K

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Angus Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
FORFAR
Postcode
DD8 1AN
Postcode Area
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM71 Angus and Dundee City
Local Authority
Angus
Electoral Ward
Forfar and District
Westminster Constituency
Angus and Perthshire Glens

Supplier Information

Number of Suppliers
1
Supplier Name

MARVAL SOFTWARE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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