Taff Telecoms (Omnichannel) Tender
Description: Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437. (WA Ref:160437)
Summary: The Taff Housing Association is inviting tenders for an "Omnichannel Telecoms" contract aimed at enhancing its telecommunications infrastructure. This open procurement process falls under the services category, specifically IP telephone services, and is managed from their office in Canton, Cardiff. Interested parties should note the key date of 27th February 2026, which marks the submission deadline for tenders. This contract will cover a range of components, including a contact centre, softphone, DDI line management, and call recording services across approximately 12 sites. The procurement is currently in the Tender stage, with an award decision expected by 27th March 2026.