Managed Debt Collection Services
Description: The establishment of a framework for debt management service providers, the framework will be designed to bring together specialist capabilities in debt management, with managed service providers to collect debt on behalf of the government. The key core services are expected to include: * debt prevention services, * managed debt collection services (managing multiple collection agencies), * debt collection agency services (including International Collections), * debt analytics (including open-banking and complimentary data and analytics), * data aggregation and analysis services, * debt analytics/solutions software and integration, * debt advice and guidance services. The scope and lot structure of this framework will be determined as a result of the market and customer engagement.
Summary: The Crown Commercial Service is currently in the planning stage for a significant procurement process titled "Managed Debt Collection Services." This initiative falls under the financial consultancy and collection services category, targeting businesses in the UK, as well as Guernsey, Isle of Man, and Jersey. The procurement will result in a framework agreement with a total estimated value of £600 million. It aims to consolidate expert services in debt management, including prevention services, debt collection agency services, international collections, data analytics, and debt advice. The framework is scheduled to begin in March 2027 and conclude in March 2031, with key market engagement activities scheduled to commence in November 2025 and continue into 2026.