Customer Segmentation Consultancy Support
Description: Citizen is a major housing provider in the West Midlands, managing 30,000 homes across Coventry, Birmingham, and surrounding rural areas. Our customers live in a wide range of homes, from family houses to high rise apartments, supported housing, and schemes for older people. While most customers rent, we also support many shared owners and leaseholders. Our purpose is to provide homes that act as a foundation for life, and we are continuing to transform our services to better meet customer needs. Our new Business Strategy (2026-2030) sets out two key ambitions: * to deliver services shaped by customers that feel personal and exceed expectations, and; * to use data and technology to provide more proactive services and faster outcomes. Although we hold extensive information about our customers and (read more...)
Summary: This procurement process, initiated by Citizen Housing Group Ltd in Birmingham, invites organisations to engage in developing customer segmentation consultancy support. The buyer specialises in managing homes across Coventry and Birmingham, aiming to refine customer relationship management through tailored communication and service delivery. The process is currently in the planning stage, with an engagement deadline set for 1st April 2026. The consultancy services are expected to commence on 25th May 2026 and extend to 24th July 2026, with potential renewal opportunities. This opportunity falls under business analysis and project management consultancy services within the United Kingdom.