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Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera

North West Anglia NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

28 Aug 2026 at 16:08

Award Notice
Summary of the contracting process

North West Anglia NHS Foundation Trust procured support for the Netcall Liberty Contact Portal at PCH and the Contact Portal/Opera. The requirement covers standard Solution Care support for software and information systems, together with associated information technology services (CPV 48000000 and 72222300). The work supports the Trust’s patient healthcare communications and related IT services. Delivery is in Peterborough, at the Trust’s Bretton Gate location, and relates to services used across the Trust’s contact portal environment. This is primarily a software support and maintenance requirement rather than a new development or general hardware supply opportunity. The buyer is North West Anglia NHS Foundation Trust.

The procurement is complete and was awarded to Netcall Technology Limited on 20 August 2026. It was a selective call-off from the NHS CS Framework for Patient Healthcare Communications and Related IT Services, Lot 1. The contract runs from 7 August 2026 to 6 August 2027. The awarded contract value is £120,159 including the stated currency of GBP. The tender submission deadline was 6 August 2026 at 12:00. The requirement was classified as a goods procurement, although its scope is software support and related IT services. The award is active and the selected supplier is Netcall Technology Limited.

This award demonstrates demand from North West Anglia NHS Foundation Trust for specialist support of Netcall Liberty Contact Portal and Contact Portal/Opera systems within a patient communications environment. Suppliers considering future work for this buyer would need demonstrable expertise in supporting Netcall’s platforms, maintaining portal availability and resolving software and integration issues in an NHS setting. Credibility would also depend on access to appropriately skilled technical support resources and the ability to provide the standard Solution Care service required under the framework. The procurement route shows that suppliers seeking comparable work should be positioned to participate in the relevant NHS CS Framework, particularly its patient healthcare communications and related IT services provision.

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Notice Information

Notice Title

Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera

Notice Description

Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera via NHS CS Framework - Patient Healthcare Communications and Related IT Services Lot 1. Standard cover: Solution Care

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/18e8b80a-ce20-4d19-ba05-bc06ab7b3739
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
£120,159 £100K-£500K
Lots Value
Not specified
Awards Value
£120,159 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Aug 20263 weeks ago
Contract Period
7 Aug 2026 - 6 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North West Anglia NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PETERBOROUGH
Postcode
PE3 9GZ
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH41 Peterborough
Delivery Location
Not specified
Local Authority
Peterborough
Electoral Ward
Ravensthorpe
Westminster Constituency
Peterborough

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Technology Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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