Award

Contract for provision of an IT service management solution

UNIVERSITY OF EXETER

This public procurement record has 1 release in its history.

Award

28 Mar 2019 at 08:31

Award Notice
Summary of the contracting process

The University of Exeter is seeking an IT service management solution through a selective procurement process, classified under the software package and information systems industry. The tender, titled "Contract for provision of an IT service management solution", had its award published on 28th March 2019. The contract runs from 1st March 2019 to 29th February 2024, with a total budget of £1,267,787 allocated for its implementation and subscription. Interested parties can refer to the delivery location in the South West region of the United Kingdom, and the contract details highlight a phased implementation approach, recognising the transitional changes in the university's IT department.

This procurement opportunity is beneficial for IT service providers and software solutions companies, particularly those capable of delivering comprehensive IT management solutions in educational environments. Businesses specialising in software development, IT consultancy, and related support services would find this tender particularly relevant. Companies that are agile and experienced in implementing tailored IT solutions will be well-positioned to compete, given the significant scope for potential growth through additional modules and subscriptions as the university looks to expand its IT capabilities in future phases.

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Notice Information

Notice Title

Contract for provision of an IT service management solution

Notice Description

The IT Service Management Capability Project will implement a significant change in the IT department and will deliver new IT capabilities and new ways of working. The project will need to take into account the potential disruption to the University in adopting a new service desk capability and the move to self-help and access to a service catalogue. The potential impact of changes to working practices will be significant and it is envisaged that implementation will happen over a phased approach recognising the need to stabilise current operations and put in place the foundations for further capabilities to be implemented in future phases. The implementation of the IT service management solution will deliver improvement for the IT service. If proven successful, the University reserves the right to purchase additional modules and/or subscriptions to enable other professional service areas of the University to benefit from this solution For the avoidance of doubt the purpose of this procurement is to provide the IT service management solution for the IT Service with a budget for implementation and subscription of PS645K. The figure of PS3.045M includes this initial implementation and estimations of the budget that could be available if the University was to adopt an enterprise solution within the term of this contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-02aca942-92f1-4866-97b6-176dd1855b99
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/42c154d1-4926-4b86-a7d2-7c761e042b1e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

48517000 - IT software package

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,267,787 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Mar 20196 years ago
Submission Deadline
13 Aug 2018Expired
Future Notice Date
Not specified
Award Date
1 Mar 20196 years ago
Contract Period
1 Mar 2019 - 29 Feb 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF EXETER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX4 4QH
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Exeter
Electoral Ward
Duryard and St James
Westminster Constituency
Exeter

Supplier Information

Number of Suppliers
1
Supplier Name

AXIOS SYSTEMS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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