Award

GB-Kings Lynn: Customer Engagement Platform

FREEBRIDGE COMMUNITY HOUSING LIMITED

This public procurement record has 1 release in its history.

Award

02 Oct 2024 at 09:55

Award Notice
Summary of the contracting process

Freebridge Community Housing Limited has completed the procurement process for a Customer Engagement Platform aimed at fostering a connected community and enhancing tenant experiences. The awarded contract, classified under Customer Relation Management software development services, was valued at £101,500. The procurement, conducted through an open procedure, was finalised on 1st October 2024, with the contract period starting on 7th October 2024 and ending on 6th October 2027. This opportunity was open to both SMEs and VCSEs, encompassing the East of England region in the United Kingdom.

This tender presents several growth opportunities for businesses involved in providing Customer Engagement Platforms or related services. Companies specialising in customer relation management, customer-care services, and customer survey services would find this procurement particularly relevant. The project’s focus on seamless platform migration and enhanced tenant engagement makes it an excellent opportunity for experienced providers aiming to expand their market presence within the housing sector.

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Notice Information

Notice Title

GB-Kings Lynn: Customer Engagement Platform

Notice Description

Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform. The platform design should consider customer needs, and the provider should have experience in seamless platform migrations. Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1eb46433-00c7-4594-9efd-06fb6d984ede
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

79342310 - Customer survey services

79342320 - Customer-care services

79342321 - Customer-loyalty programme

Notice Value(s)

Tender Value
£101,500 £100K-£500K
Lots Value
Not specified
Awards Value
£101,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20241 years ago
Submission Deadline
30 Sep 2024Expired
Future Notice Date
Not specified
Award Date
30 Sep 20241 years ago
Contract Period
6 Oct 2024 - 6 Oct 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FREEBRIDGE COMMUNITY HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KING'S LYNN
Postcode
PE30 1DZ
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH52 North and West Norfolk
Delivery Location
Not specified
Local Authority
King's Lynn and West Norfolk
Electoral Ward
St. Margaret's with St. Nicholas
Westminster Constituency
North West Norfolk

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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