Tender

IT SERVICE MANAGEMENT SOLUTION

SHEFFIELD HALLAM UNIVERSITY

This public procurement record has 3 releases in its history.

TenderAmendment

22 Dec 2017 at 09:58

Tender Notice
TenderAmendment

22 Dec 2017 at 09:26

Tender Notice
Tender

05 Dec 2017 at 14:07

Tender Notice
Summary of the contracting process

Sheffield Hallam University is seeking to procure an industry-leading, fully integrated cloud-based IT Service Management solution as part of its Digital Technology Services (DTS) initiative. This procurement, classified under software packages and information systems, is currently in the Tender stage, with an end date for submissions set for 3rd January 2018. The contract is expected to start on 19th February 2018 and will run for ten years, concluding on 18th February 2028. The total value of the contract is £500,000 and will cater to service delivery in the Yorkshire and the Humber region.

This opportunity is especially suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT services, software development, and cloud solutions. Businesses participating in this competitive procurement process will have the chance to form a long-term partnership with a higher education institution focused on innovation and service improvement. Potential bidders should be prepared to support a phased implementation and provide ongoing service support to enhance the university's IT services.

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Notice Information

Notice Title

IT SERVICE MANAGEMENT SOLUTION

Notice Description

Sheffield Hallam University's Digital Technology Services (DTS) is interested in procuring an industry leading fully integrated cloud based IT Service Management solution. We are looking for a partner to deliver a robust hosted service, help us deliver a phased implementation and provide continued comprehensive support that will underpin our significant transformation programme and future operations. Sheffield Hallam University strategy aims to reset the University's level of ambition - not simply to be good, but to be globally outstanding at what we seek to do. Digital Technology Services (DTS) is committed to achieving the delivery of easy to access, readily available and highly responsive services and plays a major part in achieving this goal. As part of our commitment to continuously improve our services, DTS initiated a Service Improvement Programme (SIP). Within the SIP a workstream has been defined to look at implementing a new ITSM Tool which was a recommendation from a review of key ITSM tools within DTS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-04e352b3-722c-4617-8cd3-52d919fa5c7d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d672fb8d-6b3c-46f9-a157-b44fc85fa2ab
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Dec 20178 years ago
Submission Deadline
3 Jan 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Feb 2018 - 18 Feb 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SHEFFIELD HALLAM UNIVERSITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 1WB
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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