Award

Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software

SOUTHEND-ON-SEA BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

08 Sep 2025 at 17:15

Award Notice
Summary of the contracting process

Southend-on-Sea Borough Council has awarded a contract for the continued provision of an Agent Referred Telephone Payments Service under the CCS RM1557.14 G-Cloud 14 framework, Lot 2 Cloud Software. The contract, valued at £60,000, was awarded to HeyCentric Limited and is aimed at enabling citizens to make telephone payments to the council. Covering the financial and insurance services category, with an additional focus on call centre services, the work is based in Southend-on-Sea, England. The procurement process utilised a selective method, specifically a call-off from a framework agreement. Although the tender stage is complete, the contract period runs from 1st September 2025 to 31st August 2028. The award was announced on 8th September 2025.

This procurement presents significant opportunities for businesses specialising in telecommunications and financial services, particularly those offering innovative payment solutions compatible with PCI DSS standards. While this contract has been awarded to a large enterprise, similar future opportunities within this framework can be beneficial for companies capable of providing automated and semi-automated payment lines. Businesses adept at customisable software solutions tailored for local government payment systems can find these opportunities lucrative for business growth, especially those who have experience working within established government frameworks.

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Notice Information

Notice Title

Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software

Notice Description

Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council. Fully PCI DSS Complaint; Fully automated payment line with customisable menu options and script, Semi-Automated payment line and Agent supported payments.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5fa7b1d9-0045-4fd1-bfac-4b1648ef76af
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

66000000 - Financial and insurance services

79512000 - Call centre

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
£60,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20255 months ago
Submission Deadline
21 Jul 2025Expired
Future Notice Date
Not specified
Award Date
27 Aug 20255 months ago
Contract Period
31 Aug 2025 - 31 Aug 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTHEND-ON-SEA BOROUGH COUNCIL
Contact Name
Niki Mistry
Contact Email
nikimistry@southend.gov.uk
Contact Phone
01702534921

Buyer Location

Locality
SOUTHEND-ON-SEA
Postcode
SS2 6EN
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

HEYCENTRIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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