Notice Information
Notice Title
ITS200581a Contact Centre Systems Support
Notice Description
*********** All questions relating to this procurement must only be sent using the messaging function within the Yortender Portal, questions received by any other means (email, telephone etc) will not be responded to. Further information and the full tender documents can be accessed on the regional procurement portal at www.yortender.co.uk by searching for reference DN373507 or the title: ITS200581a Contact Centre Systems Support.********** Leeds City Council is seeking the services of an experienced contractor holding the Avaya Diamond (previously Platinum) Partner accreditation to provide continuing maintenance, support and professional services for its existing and future Contact Centre telephony and associated technology infrastructure. The Council currently utilises Avaya VOIP telephony technology and Verint Work Force Optimisation products in the Corporate Contact Centre and several partner satellite sites, supporting over 400 users. The core service will be in support of the Contact Centre environment as described within the Invitation to tender but may be extended as required to other areas of the Council that may deploy these technologies. The Contract will have an initial period of three years with an option to extend by a further 12 month period. The Council has chosen not to divide this procurement into lots. The Council is seeking to appoint a single supplier who can offer the full range of services with support, professional services and goods being sourced through this contract. It has considered separate lots and concluded better value would be achieved through a single contract. It would, therefore, not be appropriate to divide the Councils requirements into lots.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/8d7119b6-f1b7-4709-92f9-93c5cb02878f
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
32500000 - Telecommunications equipment and supplies
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £300,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 2 Nov 20187 years ago
- Submission Deadline
- 5 Dec 2018Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 31 Mar 2019 - 31 Mar 2021 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LEEDS CITY COUNCIL
- Contact Name
- Roy Banks
- Contact Email
- its.procurement@leeds.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LEEDS
- Postcode
- LS1 3DL
- Post Town
- Leeds
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE42 Leeds
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Leeds
- Electoral Ward
- Little London & Woodhouse
- Westminster Constituency
- Leeds Central and Headingley
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/8d7119b6-f1b7-4709-92f9-93c5cb02878f
2nd November 2018 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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