Notice Information
Notice Title
Provision of Customer Care (Security Services) at Blackpool Council's Municipal Building
Notice Description
Please note this opportunity is being undertaken via our electronic tendering portal, The Chest. Documentation is available at:\r https://procontract.due-north.com\r \r In line with Blackpool Council's Customer First and JobCentre Plus customer-focused ethos, the provision of an appropriate security presence must be balanced with a positive and engaging visitor experience, therefore it is important to recognise that Security staff will be referred to as Customer Care Officers and will play a vital role in the customer access areas of JobCentre Plus and Customer First at Municipal Buildings.\r \r Whilst maintaining the security of the building and safety of Blackpool Council and JobCentre Plus staff and their customers is the fundamental basis of this contract, this should not be the 'visible' element to visitors to the building. We therefore expect Customer Care Officers to act primarily as welcoming custodians to greet visitors warmly and provide help and assistance in directing customers to the relevant service or appointment and then out of the building again in a friendly and efficient manner, which by default will minimise any frustration experienced by clients and reduce the opportunity for undesirable behaviour to occur in the first instance.\r \r **The closing time for this opportunity is 4:30pm 1st July. Due to an issue with the Contract Finder notice displaying the incorrect times, i have had to re-publish and do not know if the time will show correctly)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/ff55a1e3-34b1-4d57-b967-9947f692a517
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
75241000 - Public security services
79710000 - Security services
Notice Value(s)
- Tender Value
- £800,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £1,797,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Sep 20223 years ago
- Submission Deadline
- 1 Jul 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Sep 20223 years ago
- Contract Period
- 9 Oct 2022 - 9 Oct 2024 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BLACKPOOL COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BLACKPOOL
- Postcode
- FY1 1NA
- Post Town
- Blackpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD4 Lancashire
- Small Region (ITL 3)
- TLD42 Blackpool
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
-
- Local Authority
- Blackpool
- Electoral Ward
- Talbot
- Westminster Constituency
- Blackpool South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/ff55a1e3-34b1-4d57-b967-9947f692a517
22nd September 2022 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/33589e14-2816-40a8-8444-5b18ffa18074
22nd September 2022 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/46372ace-50e8-4f29-90a3-8db149815c05
22nd September 2022 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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