Award

Connect to Work - CRM Software as a Service

THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON

This public procurement record has 1 release in its history.

Award

26 Jun 2025 at 14:07

Award Notice
Summary of the contracting process

The procurement process, led by the City of London Corporation on behalf of The Mayor and Commonalty and Citizens of the City of London, has reached the award stage. This tender, titled "Connect to Work - CRM Software as a Service," falls under the industry category of "Software package and information systems" and specifically encompasses customer relationship management (CRM) solutions. The contract has been awarded to ICONI Software Ltd for a total value of £490,208.77. This initiative supports the Connect to Work programme, aimed at aiding disabled individuals and those with complex needs, across Central London, including local authorities such as Camden, Hackney, and Islington. The contract period spans from 26th June 2025 to 25th June 2030, with the tender conducted via an open procedure exceeding the threshold requirements.

This tender represents significant business growth opportunities particularly for SMEs specialising in CRM software and information systems, given the nature of the project and the strategic partnership across multiple London boroughs. Businesses with expertise in customer relationship management software development and the ability to deliver cloud-based SaaS solutions are particularly well-suited to compete, with the emphasis on supporting public sector systems and delivering significant public value. This awarded contract highlights the potential for establishing long-term partnerships within the UK’s public sector, providing a steady revenue stream over its 5-year duration.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Connect to Work - CRM Software as a Service

Notice Description

The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment. Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London. CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council. To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System Software as a Service (SaaS) to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance. This was taken to market through an FTS open Tender process and has now been awarded to ICONI Software Ltd after they successfully won the bidding process. The duration of the agreement is 5 years only. Additional information: Contract has now been awarded to ICONI Software limited.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9e0afa23-d5f7-4367-a8c5-139284ba61de
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48445000 - Customer Relation Management software package

48510000 - Communication software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£490,208 £100K-£500K
Lots Value
Not specified
Awards Value
£490,208 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jun 20258 months ago
Submission Deadline
24 Feb 2025Expired
Future Notice Date
Not specified
Award Date
15 May 20259 months ago
Contract Period
25 Jun 2025 - 25 Jun 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2P 2EJ
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

ICONI SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311-2025-06-26T15:07:52+01:00",
    "date": "2025-06-26T15:07:52+01:00",
    "ocid": "ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_478635/1492656",
        "title": "Connect to Work - CRM Software as a Service",
        "description": "The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment. Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London. CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council. To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System Software as a Service (SaaS) to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance. This was taken to market through an FTS open Tender process and has now been awarded to ICONI Software Ltd after they successfully won the bidding process. The duration of the agreement is 5 years only. Additional information: Contract has now been awarded to ICONI Software limited.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48445000",
                "description": "Customer Relation Management software package"
            },
            {
                "scheme": "CPV",
                "id": "48510000",
                "description": "Communication software package"
            },
            {
                "scheme": "CPV",
                "id": "72212445",
                "description": "Customer Relation Management software development services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "EC2P 2EJ"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 490208.77,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2025-02-24T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-06-26T00:00:00+01:00",
            "endDate": "2030-06-25T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-CFS-319717",
            "name": "The Mayor and Commonalty and Citizens of the City of London",
            "identifier": {
                "legalName": "The Mayor and Commonalty and Citizens of the City of London"
            },
            "address": {
                "streetAddress": "Po Box 270, Guildhall",
                "locality": "London",
                "postalCode": "EC2P 2EJ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Taiwo Muraina-Akinboade",
                "email": "taiwo.Muraina@cityoflondon.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-NI038469",
            "name": "ICONI Software Ltd",
            "identifier": {
                "legalName": "ICONI Software Ltd",
                "scheme": "GB-COH",
                "id": "NI038469"
            },
            "address": {
                "streetAddress": "ICONI Software Ltd Unit 20 Ormeau Business Park Belfast BT7 2JA"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-319717",
        "name": "The Mayor and Commonalty and Citizens of the City of London"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311-1",
            "status": "active",
            "date": "2025-05-16T00:00:00+01:00",
            "datePublished": "2025-06-26T15:07:52+01:00",
            "value": {
                "amount": 490208.77,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-NI038469",
                    "name": "ICONI Software Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-06-26T00:00:00+01:00",
                "endDate": "2030-06-25T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/9e0afa23-d5f7-4367-a8c5-139284ba61de",
                    "datePublished": "2025-06-26T15:07:52+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "website",
                    "url": "http://www.cityoflondon.gov.uk"
                },
                {
                    "id": "3",
                    "description": "eSourcing Portal",
                    "url": "https://cityoflondon.ukp.app.jaggaer.com"
                }
            ]
        }
    ]
}