Notice Information
Notice Title
Risked Based Verification Automated Risk Scoring contract for New Claims and Change in Circumstances
Notice Description
London Borough of Lambeth (LBL) Benefit Service is seeking a Service Provider with the appropriate product range, experience, and competitive pricing to provide automated Risk Based Verification for Housing Benefit & Council Tax Support New Claim & Change in Circumstance forms submitted online. Lambeth Benefits Service have been using automated risk scoring with our online electronic New Claim (E-claim) and Change in Circumstances (E-CIC) forms since 2009 and 2014, respectively. Each E-claim and E-CIC form is automatically risk scored at the point of submission. This involves RBV software reviewing the data provided in submitted forms to determine risk factors and providing an appropriate risk score (either low, medium, or high risk). This then determines the level of verification required. Evidence requirements for low risk claims/changes are reduced, decreasing the time to process them. Greater activity is, therefore, targeted toward checking cases deemed to be at higher risk of involving fraud and/or error. Currently, for New Claims only, we utilise a separate software solution that enables us to capture and validate applicant's identities by checking their name, date of birth and address provided against the identity verification supplier's data sources, to establish if their identity exists. This further reduces the need for applicants to provide documentary evidence and helps to prevent and detect fraud. The risk score has no bearing on the identity check, however. Therefore, if the New Claim is determined as high risk, it does not mean that it will fail the identity check. A New Claim could also be high risk but still pass the ID checks. Conversely, if a claim is low risk, the customer could still fail the ID check. In Lambeth, approximately 7,000 Housing Benefit & Council Tax Support E-claims and 2500 E-CIC forms are risk scored annually. However, due to process changes due to occur in 2024/25, the figure for E-CICs will increase substantially. The total contract duration is 2+1+1 years. Lambeth Benefit Service hope to award this new contract from 1st April 2024. The closing Date for this RFQ is 16/02/2024 at 12 noon. You will find all the relevant information attached to this Notice.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-1d5d6f5b-299e-4217-8738-76abde307c86
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/051ea421-f7e7-4632-bbc9-b319b8156f7a
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
75 - Administration, defence and social security services
-
- CPV Codes
48000000 - Software package and information systems
75130000 - Supporting services for the government
75200000 - Provision of services to the community
Notice Value(s)
- Tender Value
- £25,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Jan 20242 years ago
- Submission Deadline
- 16 Feb 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 31 Mar 2024 - 31 Mar 2028 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF LAMBETH
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW2 1NR
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI45 Lambeth
- Delivery Location
- Not specified
-
- Local Authority
- Lambeth
- Electoral Ward
- Brixton Rush Common
- Westminster Constituency
- Clapham and Brixton Hill
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/051ea421-f7e7-4632-bbc9-b319b8156f7a
29th January 2024 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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