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Telephony Solutions

Ofgem

This public procurement record has 1 release in its history.

Award

11 Sep 2026 at 17:45

Award Notice
Summary of the contracting process

Ofgem procured a fully managed, cloud-based telephony and communications service. The solution combines voice services, unified communications, contact-centre functionality, reporting and administration tools in one integrated platform. The requirement includes software licences, retention and transfer of telephone numbers, service management, maintenance and technical support, plus a self-service administration portal for managing users, call flows, routing and configuration. This is a telecommunications and IP telephony services requirement, including digital telephone exchange capability. Ofgem is based in London, and delivery is described as covering the United Kingdom, the Channel Islands, the Isle of Man, Europe, British Overseas Territories and the rest of the world. The service category is suitable for small and medium-sized enterprises.

The procurement is complete and was awarded through an open procedure. The tender submission deadline was 1 January 2026. Ofgem awarded the contract to 8x8 UK Limited on 14 August 2026 for £940,000. The contract runs from 14 August 2026 to 25 July 2030. It is a single, un-lotted services requirement. The successful supplier was selected for delivering the integrated telephony platform and associated licensing, number management, administration, support and maintenance services described in the requirement. The award is active, providing a clear benchmark for the commercial scale and delivery period of Ofgem’s managed communications service. The procurement used the main category of services, with digital telephone exchanges, IP telephone services and telecommunications systems as the relevant classifications.

This award is relevant to telecommunications providers, cloud communications specialists, managed service providers and systems integrators able to deliver an end-to-end business telephony platform rather than a standalone voice product. A credible competitor would need capability across cloud voice, unified communications, contact-centre services, reporting, software licensing and telephone-number retention or transfer. It would also need dependable service management, maintenance and user support, together with a practical administration portal that lets the customer control users, call flows, routing and configuration without relying on the supplier for every change. The broad delivery footprint favours suppliers with robust UK and international service coverage, resilient operations and the capacity to support a substantial public-sector communications environment over a multi-year service relationship. The requirement is explicitly suitable for SMEs, so specialist providers may be able to compete through focused capability or partnership.

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Notice Information

Notice Title

Telephony Solutions

Notice Description

This Call-Off Contract will provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The Supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/edd3a7bf-6478-455c-bacc-af68100803fa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

CPV Codes

32524000 - Telecommunications system

32552310 - Digital telephone exchanges

64215000 - IP telephone services

Notice Value(s)

Tender Value
£940,000 £500K-£1M
Lots Value
Not specified
Awards Value
£940,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Sep 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Aug 20261 months ago
Contract Period
14 Aug 2026 - 25 Jul 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ofgem
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

8x8 UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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