Tender

PRELIMINARY MARKET CONSULTATION - Contact Centre System

KIRKLEES COUNCIL

This public procurement record has 1 release in its history.

Tender

14 Dec 2021 at 12:30

Tender Notice
Summary of the contracting process

Kirklees Council is conducting a Preliminary Market Consultation (PMC) for the upgrade of its Contact Centre system, including telephony and automated switchboard services. This initiative is part of the council's effort to enhance access to services and cater to the diverse needs of its service users. The PMC is currently active, with responses required by 13:00 on 7 January 2022. The relevant procurement item falls under the telecommunications system category (CPV code: 32524000) and will be addressed at the council's headquarters located in Huddersfield, ENG, with plans for contract commencement on 8 January 2022.

This tender presents significant opportunities for businesses involved in telecommunications and customer service software solutions. Companies that specialise in communication technology, particularly those offering innovative desktop communication software or multi-channel contact centre systems, would be well-suited to engage in this process. The market consultation aims to gauge interest and insights from the market, assisting Kirklees Council in forming a well-targeted procurement strategy moving forward.

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Notice Information

Notice Title

PRELIMINARY MARKET CONSULTATION - Contact Centre System

Notice Description

Kirklees Council is looking to upgrade its Contact Centre solution which includes telephony and automated switchboard, to one which meets the needs of a modern Council and prioritises the diverse needs, expectations and contact preferences of our Service users. We are undertaking this Preliminary Market Consultation (PMC) to help inform the specification to design and deliver the ambition for Kirklees around improving access to Council and Partner services and to deliver a Customer Service Centre experience of the future. This PMC is not an invitation to tender or a request for formal expressions of interest. The Council, as the contracting authority, is issuing this request for information only, to assess the reaction and potential of the market and thus make any future procurement process more targeted and efficient. Further information on the PMC and response questionnaire is available for interested organisations to access on the YORtender website (https://yortender.eu-supply.com). Responses to the PMC must be made via YORtender no later than 13:00 on 7 January 2022. Your responses will assist us in creating a procurement process which is well-framed, focused, feasible and of keen interest to the market.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-23f84d09-bd6b-4b15-8065-d5ec703945f1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e3650a84-42bb-4a9a-b169-2d1b72685dc3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

CPV Codes

32524000 - Telecommunications system

48500000 - Communication and multimedia software package

48511000 - Desktop communications software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Dec 20214 years ago
Submission Deadline
7 Jan 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Jan 2022 - 9 Jan 2022 30 days
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KIRKLEES COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HUDDERSFIELD
Postcode
HD1 2TA
Post Town
Huddersfield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE44 Calderdale and Kirklees
Delivery Location
Not specified
Local Authority
Kirklees
Electoral Ward
Newsome
Westminster Constituency
Huddersfield

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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