Notice Information
Notice Title
Contact Centre Support
Notice Description
The procurement of Managed Services support for the on-going maintenance of Microsoft Dynamics 365 Contact Centre. The services includes: * Client Success Management * Incident Management * Platform adoption hours
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1b9ca321-3bad-4848-a7f4-d4805e89fbdc
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48200000 - Networking, Internet and intranet software package
72700000 - Computer network services
72800000 - Computer audit and testing services
Notice Value(s)
- Tender Value
- £65,125 Under £100K
- Lots Value
- Not specified
- Awards Value
- £65,125 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Jun 20258 months ago
- Submission Deadline
- 28 Feb 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 3 Apr 202510 months ago
- Contract Period
- 31 Mar 2025 - 31 Mar 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- COVENTRY CITY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- COVENTRY
- Postcode
- CV1 5RR
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG33 Coventry
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Coventry
- Electoral Ward
- St Michael's
- Westminster Constituency
- Coventry South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1b9ca321-3bad-4848-a7f4-d4805e89fbdc
24th June 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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