Planning

Customer Insight Platform - Hertfordshire

HERTFORDSHIRE CONSTABULARY

This public procurement record has 1 release in its history.

Planning

24 Jun 2024 at 11:10

Planned Procurement Notice
Summary of the contracting process

The Hertfordshire Constabulary is planning a procurement process for a Customer Insight Platform, with a value of £60,000 in GBP. The platform aims to capture the Voice of the Customer and Voice of the Employee to gain insights from residents, victims, service users, and providers in Hertfordshire. The tender is in the Planning stage, with a contract period starting on June 24, 2024, and ending on July 15, 2024. The procurement method details are specified as Other. The main procurement category is services, and the buying organisation is the Hertfordshire Constabulary located in Chelmsford, East of England, United Kingdom.

This tender for the Customer Insight Platform by Hertfordshire Constabulary offers opportunities for businesses providing software-related services, software consultancy services, software programming and consultancy services, systems and technical consultancy services, database systems, and networking software packages. Small and Medium-sized Enterprises (SMEs) are considered suitable for this procurement. Businesses interested in providing technological solutions to improve customer and employee engagement in the public sector would be well-suited to compete in this tender process.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Insight Platform - Hertfordshire

Notice Description

The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-27d8a41c-fdb1-4d5c-9d88-f06d00056c4f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a49097a4-6bba-4d9e-a6b0-c0890ca3cfd3
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48200000 - Networking, Internet and intranet software package

48610000 - Database systems

72200000 - Software programming and consultancy services

72220000 - Systems and technical consultancy services

72260000 - Software-related services

72266000 - Software consultancy services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20241 years ago
Submission Deadline
Not specified
Future Notice Date
24 Jun 2024Expired
Award Date
Not specified
Contract Period
23 Jun 2024 - 15 Jul 2024 30 days
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE CONSTABULARY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM2 6DA
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Chelmer Village and Beaulieu Park
Westminster Constituency
Chelmsford

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-27d8a41c-fdb1-4d5c-9d88-f06d00056c4f-2024-06-24T12:10:55+01:00",
    "date": "2024-06-24T12:10:55+01:00",
    "ocid": "ocds-b5fd17-27d8a41c-fdb1-4d5c-9d88-f06d00056c4f",
    "language": "en",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "1",
                "documentType": "plannedProcurementNotice",
                "description": "Future opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/a49097a4-6bba-4d9e-a6b0-c0890ca3cfd3",
                "datePublished": "2024-06-24T12:10:55+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Requirements Catalog CH00251904",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/5bbd4e89-1355-4d3e-a78f-f4339b7ce073",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "3",
                "description": "Customer Insight Platform RFI Form",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ca152c2-7aab-446e-a465-7b643195c15b",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ]
    },
    "tender": {
        "id": "CF-0023000D4K000001WteKUAS",
        "title": "Customer Insight Platform - Hertfordshire",
        "description": "The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "79342311",
            "description": "Customer satisfaction survey"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72260000",
                "description": "Software-related services"
            },
            {
                "scheme": "CPV",
                "id": "72266000",
                "description": "Software consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "72200000",
                "description": "Software programming and consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "72220000",
                "description": "Systems and technical consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "48610000",
                "description": "Database systems"
            },
            {
                "scheme": "CPV",
                "id": "48200000",
                "description": "Networking, Internet and intranet software package"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "AL10 9NA"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 60000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other -",
        "communication": {
            "futureNoticeDate": "2024-06-24T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-06-24T00:00:00+01:00",
            "endDate": "2024-07-15T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-279717",
            "name": "Hertfordshire Constabulary",
            "identifier": {
                "legalName": "Hertfordshire Constabulary"
            },
            "address": {
                "streetAddress": "Essex Police HQ, Kingston Avenue",
                "locality": "Chelmsford",
                "postalCode": "CM2 6DA",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Ope Ore",
                "email": "ope.ore@essex.police.uk",
                "telephone": "07980755187"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-279717",
        "name": "Hertfordshire Constabulary"
    }
}