Notice Information
Notice Title
Contact Centre Services
Notice Description
Provision of outsourced contact centre services.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/2935cbef-5e52-41f4-b517-51fe0c1f6454
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
75100000 - Administration services
75130000 - Supporting services for the government
79340000 - Advertising and marketing services
79341000 - Advertising services
79341100 - Advertising consultancy services
79341400 - Advertising campaign services
79342000 - Marketing services
79342100 - Direct marketing services
79342200 - Promotional services
79342300 - Customer services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79342320 - Customer-care services
79510000 - Telephone-answering services
79511000 - Telephone operator services
79512000 - Call centre
79530000 - Translation services
79540000 - Interpretation services
79550000 - Typing, word-processing and desktop publishing services
79570000 - Mailing-list compilation and mailing services
79600000 - Recruitment services
79610000 - Placement services of personnel
79994000 - Contract administration services
79996100 - Records management
Notice Value(s)
- Tender Value
- £9,544,470 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £9,544,470 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 10 Apr 20241 years ago
- Submission Deadline
- 17 Jul 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Sep 20232 years ago
- Contract Period
- 19 Feb 2024 - 16 Nov 2025 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- COMPANIES HOUSE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF14 3UZ
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
-
- Local Authority
- Cardiff
- Electoral Ward
- Gabalfa
- Westminster Constituency
- Cardiff North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/2935cbef-5e52-41f4-b517-51fe0c1f6454
10th April 2024 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/d5d6c199-26b8-464a-9655-ae9c20a2eb5a
13th December 2023 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/749df85d-8033-4086-9c88-29b735f90b7c
CH1365 - Framework Schedule 6 Call Off Order Form REDACTED FINAL
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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