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Cambridgeshire County Council Contact Centre Replacement Telephony System

Cambridgeshire County Council

This public procurement record has 1 release in its history.

Award

10 Oct 2023 at 15:30

Award Notice
Summary of the contracting process

The Cambridgeshire County Council has awarded a contract for the replacement of their contact centre telephony system. The contract's title is "Cambridgeshire County Council Contact Centre Replacement Telephony System." The procurement falls under the industry category of Radio, television, communication, telecommunication, and related equipment services. The tender closed on April 14, 2023, and the contract period runs from May 1, 2023, to April 30, 2026. The buying organisation, Cambridgeshire County Council, is located in Huntingdon, England.

This contract award offers opportunities for businesses providing software, installation services, and telecommunications equipment and supplies. Businesses in the communications technology industry would be well-suited to compete for this tender. The contract value is £344,527 in GBP, and the awarded supplier is Amillan Limited. The contract start date is September 15, 2023, and it will run until August 14, 2028. Small and medium enterprises (SMEs) are deemed suitable for this procurement opportunity.

How relevant is this notice?

Notice Information

Notice Title

Cambridgeshire County Council Contact Centre Replacement Telephony System

Notice Description

The current telephony system used by The Council is no longer suitable to provide modern Contact Centre functionality so a replacement system is being sought which will provide the functionality that our Contact Centre now require. This is a further competition using CCS Framework 3808 Network Services 2 Lot 13: Contact Centre Services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a07e1db4-562e-48ac-8be2-2620ddf29fa9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

51 - Installation services (except software)

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

32429000 - Telephone network equipment

32500000 - Telecommunications equipment and supplies

48000000 - Software package and information systems

51000000 - Installation services (except software)

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£344,527 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Oct 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Aug 20233 years ago
Contract Period
15 Sep 2023 - 14 Aug 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cambridgeshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HUNTINGDON
Postcode
PE28 4YE
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Huntingdonshire
Electoral Ward
The Stukeleys
Westminster Constituency
Huntingdon

Supplier Information

Number of Suppliers
1
Supplier Name

Amillan Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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