Notice Information
Notice Title
Automated Telephony and Chatbot Services
Notice Description
Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services. Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/860756b3-6311-4cd3-9360-73c46435d022
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £65,805 Under £100K
- Lots Value
- Not specified
- Awards Value
- £65,805 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 9 Oct 20232 years ago
- Submission Deadline
- 1 Aug 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 14 Aug 20232 years ago
- Contract Period
- 13 Sep 2023 - 13 Sep 2025 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORWICH CITY COUNCIL
- Contact Name
- Not specified
- Contact Email
- procurement@norwich.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NORWICH
- Postcode
- NR2 1NH
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- Norwich
- Electoral Ward
- Mancroft
- Westminster Constituency
- Norwich South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/860756b3-6311-4cd3-9360-73c46435d022
9th October 2023 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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