Award

Voice of the Customer Research Platform procurement

CABINET OFFICE : CABINET OFFICE

This public procurement record has 1 release in its history.

Award

25 May 2021 at 10:59

Award Notice
Summary of the contracting process

The Cabinet Office is conducting a procurement for a "Voice of the Customer Research Platform" aimed at acquiring a SaaS Customer Experience Platform to evaluate customer satisfaction across its services. This contract, valued at £100,000, falls within the IT software package industry category, specifically targeting survey analysis and customer satisfaction services. The tender period concluded on 29 March 2021, with the contract period officially commencing on 1 April 2021 and lasting until 31 March 2022.

This procurement presents significant opportunities for businesses specializing in software solutions, particularly those that focus on customer experience and survey analysis. Participants that provide SaaS platforms capable of delivering insightful customer satisfaction analytics would be particularly well-suited to compete. The contract's value and the involvement of the Cabinet Office suggest potential for future collaborations and extended engagements in public-sector software solutions.

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Notice Information

Notice Title

Voice of the Customer Research Platform procurement

Notice Description

The Authority is seeking approval to procure a SaaS Customer Experience Platform to measure and research customer satisfaction for the services we operate Additional information: Redacted Award Letter and Call-Off Contract attached.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cb226da1-c2fe-4a9b-b166-75c2910ea99b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48517000 - IT software package

79311300 - Survey analysis services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£100,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 May 20214 years ago
Submission Deadline
29 Mar 2021Expired
Future Notice Date
Not specified
Award Date
30 Mar 20214 years ago
Contract Period
31 Mar 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE : CABINET OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

QUALTRICS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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