Award

Customer Portal

NEWLON HOUSING TRUST

This public procurement record has 3 releases in its history.

Award

28 Nov 2017 at 13:12

Award Notice
TenderAmendment

01 Sep 2017 at 14:27

Tender Notice
Tender

12 Jul 2017 at 18:15

Tender Notice
Summary of the contracting process

Newlon Housing Trust (NHT) is inviting tenders for the development and maintenance of a Customer Portal aimed at improving digital services for residents across North and East London. This procurement process is currently in the award stage, with the contract set to commence from 16th October 2017, extending for up to three years. The estimated contract value for the initial phase of development is £60,000 (including VAT). Interested parties should note that the tender period has concluded, with the final deadline for submissions having been on 15th September 2017.

This contract offers significant opportunities for IT service providers, particularly those specialising in software development, consulting, and internet support, as NHT seeks to innovate its resident engagement through a robust customer portal. Businesses that are well-suited for bidding include medium to large IT firms with expertise in Microsoft Dynamics 365 and WordPress integration, who can demonstrate experience in developing innovative digital solutions for the public sector.

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Notice Information

Notice Title

Customer Portal

Notice Description

Newlon (NHT) delivers services to the residents of 8,000 affordable rented, shared ownership and leasehold homes across North and East London. Our main services include: - Letting properties - Repairing properties - Maintaining the grounds and communal areas of our estates and buildings - Managing applications from residents who want to buy or exchange their home - Managing local issues such as nuisance and anti-social behaviour NHT is seeking bids from suitably skilled and experienced suppliers to develop and maintain a customer portal for residents. NHT wish to use digital channels to improve services for residents and become more efficient. We intend to migrate more and more services and we expect the resident portal to be our primary digital platform. The portal will closely integrate with NHT's existing WordPress website and be driven by Microsoft Dynamics 365. The portal will enable customers to update information, check progress, make payments and communicate more effectively with NHT. The portal will need to be innovative and developed to be future proof. The contract value of PS60,000 (including VAT) is an estimate for the first phase of development excluding licence and maintenance costs. However, the scope of the award is for a contract of up to 3 years to allow for future phases of incremental development and support. The tender documents can be accessed on the Bravo Solutions Local Government Sourcing portal at the following address: https://www.localgovsourcing.co.uk/web/login.shtml

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2fb95051-c842-4a07-8101-7f551154cb1c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5c883e66-e501-4180-87a3-7153c709997c
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£38,695 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Nov 20178 years ago
Submission Deadline
15 Sep 2017Expired
Future Notice Date
Not specified
Award Date
18 Oct 20178 years ago
Contract Period
1 Nov 2017 - 31 Oct 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NEWLON HOUSING TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N17 9FE
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Haringey
Electoral Ward
Tottenham Hale
Westminster Constituency
Tottenham

Supplier Information

Number of Suppliers
1
Supplier Name

BRETTERICK CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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