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Customer Relationship Management System

North Northamptonshire Council

This public procurement record has 1 release in its history.

Award

22 Aug 2022 at 15:39

Award Notice
Summary of the contracting process

The North Northamptonshire Council has recently awarded a contract for a Customer Relationship Management System. The contract, valued at £493,277, will be in effect from September 30, 2022, to September 29, 2026. This procurement opportunity was conducted using the selective procurement method as a call-off from the G-Cloud 12 framework agreement. The Council, located in CORBY, East Midlands, sought a supplier through their e-Procurement portal. The contracting authority is North Northamptonshire Council, and the main procurement category is services.

This tender presents an opportunity for businesses, especially those providing Customer Relationship Management software and related services, to engage with the public sector. SMEs and VCSEs are encouraged to participate in this procurement process. Potential suppliers can access further details on the Council's e-Procurement portal. Businesses interested in service contracts within the CPV categories of Customer Relation Management software package and development services would find this opportunity well-suited for growth and expansion.

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Notice Information

Notice Title

Customer Relationship Management System

Notice Description

North Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide a Customer Relationship Management System, in line with the requirements of its detailed specification. The Council is pursuing award of this contract using the G-Cloud 12 framework agreement (RM1557.12), operated by Crown Commercial Service (hereafter referred to as "CCS"). The award will be conducted using the Council's e-Procurement portal, which can be found at: https://in-tendhost.co.uk/nnc/aspx/Home. Additional information: This procurement will be managed and awarded using the Crown Commercial Service (CCS) Framework Agreement for G-Cloud 12 (RM1557.12).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d1b7e222-4792-4f54-aa66-8a2e48582a49
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

79342300 - Customer services

Notice Value(s)

Tender Value
£493,277 £100K-£500K
Lots Value
Not specified
Awards Value
£493,277 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Aug 20224 years ago
Submission Deadline
4 Aug 2022Expired
Future Notice Date
Not specified
Award Date
22 Aug 20224 years ago
Contract Period
30 Sep 2022 - 29 Sep 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Northamptonshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CORBY
Postcode
NN17 1QG
Postcode Area
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
TLF East Midlands (England)
Local Authority
North Northamptonshire
Electoral Ward
Corby West
Westminster Constituency
Corby and East Northamptonshire

Supplier Information

Number of Suppliers
1
Supplier Name

PLACECUBE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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