Award

PAN2300 - Emergency Repairs Call Handling Service

LEICESTER CITY COUNCIL

This public procurement record has 1 release in its history.

Award

04 Jun 2021 at 09:22

Summary of the contracting process

The procurement process revolves around the Leicester City Council’s tender titled "PAN2300 - Emergency Repairs Call Handling Service," aimed at enhancing their responsive repairs service for over 21,000 properties. The contract falls under the telecommunications industry category, specifically focusing on communication and related equipment. The contract period commenced on 1st April 2020 and is set to conclude on 31st March 2023. The procurement method employed was an open procedure, and the tender was completed with a total contract value of £220,000. The award of the contract was made on 11th March 2020, and the notice was published on 4th June 2021.

This tender presents substantial business opportunities, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in telecommunications and emergency services. Businesses that can provide telephone-answering solutions or technical support for communication systems are particularly well-suited to compete. Engaging in such contracts can aid in expanding market reach while supporting public sector services that are crucial for local communities.

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Notice Title

PAN2300 - Emergency Repairs Call Handling Service

Notice Description

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ed898844-0cd1-4a71-af59-87e10cf971b3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

32500000 - Telecommunications equipment and supplies

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£220,000 £100K-£500K
Lots Value
Not specified
Awards Value
£187,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jun 20214 years ago
Submission Deadline
7 Feb 2020Expired
Future Notice Date
Not specified
Award Date
11 Mar 20205 years ago
Contract Period
31 Mar 2020 - 31 Mar 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
Sohail Aboobakar
Contact Email
sohail.aboobakar@leicester.gov.uk
Contact Phone
+44 1164544341

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

PINNACLE PSG

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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