Planning

Customer Insight Platform - Hertfordshire

HERTFORDSHIRE CONSTABULARY

This public procurement record has 4 releases in its history.

Planning

29 Jul 2024 at 15:41

Market Engagement Notice
Planning

05 Jul 2024 at 11:15

Market Engagement Notice
Planning

01 Jul 2024 at 14:27

Market Engagement Notice
Planning

27 Jun 2024 at 12:51

Market Engagement Notice
Summary of the contracting process

Hertfordshire Constabulary is inviting suppliers to engage in the planning stage of a tender for a Customer Insight Platform, which aims to capture the Voice of the Customer (VoC) and Voice of the Employee (VoE). This engagement process seeks to identify interested organisations capable of delivering an insight platform to gather feedback from residents, victims, service users, providers, employees, and partner agencies within Hertfordshire. The procurement falls under the services category, primarily focusing on database systems, with additional classifications including software-related services and IT software development. The engagement end date is set for 29th July 2024, and the project is valued at £60,000 GBP. The platform is intended to support local and national statutory requirements and strategic drivers such as Local Policing Priority Setting, Safeguarding, and Public Contact, with key activities taking place in the East of England.

This tender presents significant opportunities for businesses specialising in software programming, customer satisfaction surveys, and IT consultancy services, particularly those experienced in developing complex database systems and customer insight platforms. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, offering potential for business growth in the public sector. The selected platform will help Hertfordshire Constabulary improve its engagement with the community and streamline feedback collection processes, contributing to more informed decision-making and enhanced public safety services. Interested suppliers can register to participate via the 7 Force Commercial Tendering Portal and must ensure compliance with the specified requirements and deadlines.

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Notice Information

Notice Title

Customer Insight Platform - Hertfordshire

Notice Description

The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact This opportunity is available via the 7 Force Commercial Tendering Portal. To register, visit https://7force.force.com/ProSpend__eSourcing_Community_Registration?locale=uk If you are already registered on the Portal, you can login here: https://7force.force.com/login If there are any issues registering please contact ope.ore@essex.police.uk in the first instance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3601e7e8-b8c7-4d6d-b68b-fdcfdef119dd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2b1be3ff-0ec7-44ab-9212-334b08fd3c91
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48200000 - Networking, Internet and intranet software package

48610000 - Database systems

72200000 - Software programming and consultancy services

72212517 - IT software development services

72220000 - Systems and technical consultancy services

72260000 - Software-related services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20241 years ago
Submission Deadline
Not specified
Future Notice Date
29 Jul 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE CONSTABULARY
Contact Name
Ope Ore
Contact Email
ope.ore@essex.police.uk
Contact Phone
07980755187

Buyer Location

Locality
CHELMSFORD
Postcode
CM2 6DA
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Chelmer Village and Beaulieu Park
Westminster Constituency
Chelmsford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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