Award

Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)

METROPOLITAN POLICE SERVICE

This public procurement record has 1 release in its history.

Award

31 Mar 2026 at 16:43

Award Notice
Summary of the contracting process

The Metropolitan Police Service has completed a significant procurement process for the provision of Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing (BPO) services, and Systems Integration (SI) under a managed service model. This extensive initiative, titled "Met Business Services (MBS)," is primarily focused on enabling technology and optimising processes across HR, Finance, and Commercial operations, and aligns with the Cabinet Office Model Services Contract principles. With a contract value of £1 billion, this procurement falls under the industry category of specific software packages and related services, with project delivery taking place in London, United Kingdom. The award stage has been reached, with ENTSERV UK LIMITED announced as the successful supplier as of 31 March 2026. The contract period spans from 5 November 2025 to 4 November 2032, following a selective procurement method using a competitive procedure with negotiation.

This tender offers substantial opportunities for businesses specialising in managed services and systems integration, particularly those experienced in providing ERP and RM solutions, along with BPO services. Companies with capabilities in software development, support, and configuration services will find this a valuable project, as the scope involves extensive engagement in transaction-processing, administration, investment management, financial analysis, and human resources software packages. Although the opportunity is not specifically geared towards SMEs or voluntary, community, and social enterprises (VCSEs), there is potential for established medium to large enterprises to expand their market presence and forge long-term partnerships with a significant public sector body such as the Metropolitan Police Service.

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Notice Information

Notice Title

Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)

Notice Description

Provision of managed services for HR, Finance, and Commercial operations under a Managed Service Model. Includes technology enablement, process optimisation, and service delivery aligned to Cabinet Office Model Services Contract principles. The associated contract notice, posted on Find a Tender, is found here: https://www.find-tender.service.gov.uk/Notice/001429-2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-38178f42-d16d-4cdf-80ef-5aee8a9960c9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5f753d40-647e-461c-9ed8-1fd2981de76b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48100000 - Industry specific software package

48217000 - Transaction-processing software package

48219300 - Administration software package

48411000 - Investment management software package

48441000 - Financial analysis software package

48450000 - Time accounting or human resources software package

48490000 - Procurement software package

72211000 - Programming services of systems and user software

72212450 - Time accounting or human resources software development services

72212451 - Enterprise resource planning software development services

72250000 - System and support services

72261000 - Software support services

72265000 - Software configuration services

72267000 - Software maintenance and repair services

72310000 - Data-processing services

72500000 - Computer-related services

72600000 - Computer support and consultancy services

72900000 - Computer back-up and catalogue conversion services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£1,000,000,000 £1B-£10B
Lots Value
Not specified
Awards Value
£1,000,000,000 £1B-£10B
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20263 days ago
Submission Deadline
17 Feb 2025Expired
Future Notice Date
Not specified
Award Date
5 Nov 20255 months ago
Contract Period
5 Nov 2025 - 4 Nov 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
METROPOLITAN POLICE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2JL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ENTSERV

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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