Award

Provision of a Cloud Based Contact Centre Solution

LEICESTERSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

10 Sep 2025 at 16:09

Award Notice
Summary of the contracting process

The public procurement process initiated by Leicestershire County Council involved the award of a contract for the "Provision of a Cloud Based Contact Centre Solution". This procurement falls under the CPV categories of "Electrical machinery, apparatus, equipment and consumables; lighting", "Radio, television, communication, telecommunication and related equipment", and "Construction work". The procurement stage is marked as complete, with the award made to Specialist Computer Centres. The contract, valued at £2,056,225.20, commenced on 8th September 2025 and is intended to run until 29th September 2028, with options for extension up to 2035. This procurement was a further competition under framework RM6116 - Network Services 3, and the tender process concluded on 20th June 2025.

This tender presents substantial opportunities for businesses engaged in the technology and communications sectors, particularly those specialising in cloud-based solutions. SMEs were encouraged to participate, highlighting the Council's openness to a diverse range of suppliers. The contract's nature makes it suitable for enterprises capable of delivering large-scale, integrated technological solutions, allowing such businesses to secure long-term engagements and demonstrate expertise in cutting-edge contact centre technology. Engaging in such a contract could enhance a supplier's market reputation and open doors to further public sector opportunities.

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Notice Information

Notice Title

Provision of a Cloud Based Contact Centre Solution

Notice Description

Further Competition for the provision of a Cloud Based Contact Centre Solution under framework RM6116 - Network Services 3 (PCR 2015). Contract start date:- 08/09/2025 (to allow for onboarding ahead of licence commencement date) Initial contract end date:- 29/09/2028 7 x 12 months extension options available, if all taken, the contract will end eventually on 29/09/2035.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c03ea5ba-0bf1-4aa6-9087-fd9edf4c06f7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

31 - Electrical machinery, apparatus, equipment and consumables; lighting

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

CPV Codes

31000000 - Electrical machinery, apparatus, equipment and consumables; lighting

32000000 - Radio, television, communication, telecommunication and related equipment

45000000 - Construction work

Notice Value(s)

Tender Value
£2,056,225 £1M-£10M
Lots Value
Not specified
Awards Value
£2,056,225 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20255 months ago
Submission Deadline
20 Jun 2025Expired
Future Notice Date
Not specified
Award Date
4 Sep 20255 months ago
Contract Period
7 Sep 2025 - 29 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEICESTERSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

SPECIALIST COMPUTER CENTRES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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