Award

Openscape support and maintenance

WAKEFIELD COUNCIL

This public procurement record has 1 release in its history.

Award

01 Apr 2021 at 08:37

Summary of the contracting process

The procurement process involves Wakefield Council as the buying organisation, seeking support and maintenance for their Openscape desktop telephony solution, including call recording and workforce management. This tender, classified under the CPV category for software packages and information systems, has a total contract value of £95,000 and is currently in the Award stage. The contract period is set to commence on 6th April 2021 and will run until 5th April 2022, with the tender period closing on 1st April 2021. The service is located in Yorkshire and the Humber, United Kingdom.

This tender presents significant opportunities for IT service providers, particularly those specialising in software support and consulting services. Businesses that can effectively offer maintenance and operational support for telephony solutions, especially those experienced in handling call centres and workforce management tools, would be well-suited to participate in similar tenders in the future. The selective procurement method used here, as a call-off from a framework agreement, indicates a structured approach that prioritises quality and reliability in service delivery.

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Notice Title

Openscape support and maintenance

Notice Description

Support and maintenance of the desktop telephony solution inc Contact Centre, call recording, Workforce management and reporting

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4315fe8e-20da-4a6a-ac7d-3ab67ca6be56
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£95,000 Under £100K
Lots Value
Not specified
Awards Value
£95,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Apr 20214 years ago
Submission Deadline
1 Apr 2021Expired
Future Notice Date
Not specified
Award Date
31 Mar 20214 years ago
Contract Period
5 Apr 2021 - 5 Apr 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WAKEFIELD COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WAKEFIELD
Postcode
WF1 2EB
Post Town
Wakefield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLE Yorkshire and The Humber

Local Authority
Wakefield
Electoral Ward
Wakefield North
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

MAINTEL EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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