HMCTS Digital Support Contract

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73-2021-11-02T13:52:52Z",
    "date": "2021-11-02T13:52:52Z",
    "ocid": "ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73",
    "language": "en",
    "initiationType": "tender",
    "title": "HMCTS Digital Support - Further Market Engagement",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2021-04-16T23:59:59+01:00"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/3c6972fd-6790-4323-8ef1-ad567bf1493f",
                "datePublished": "2021-03-23T09:33:10Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "MoJ E-Procurement Platform",
                "url": "https://ministryofjusticecommercial.bravosolution.co.uk"
            }
        ]
    },
    "tender": {
        "id": "tender_254198/1010488",
        "title": "HMCTS Digital Support Contract",
        "description": "Her Majesty's Courts and Tribunals Service (HMCTS) is undergoing a PS1bn Reform Programme. The reform programme aims to 'bring new technology and modern ways of working to the way justice is administered'. Each of the Programme's service projects has been looking to re-design the end to end service, increasing the automation and digitisation of processes, such as online forms and payments. The intention was that as many service users as possible will take up these digital offers. However, the HMCTS customer base is a varied one, and there is a need to support a potentially significant number of digitally excluded users who cannot or choose not to go online by themselves. This principle underpins the HMCTS vision of a justice system that is accessible to all. HMCTS also recognises that the customer base faces a wide range of digital exclusion barriers that they may require assistance and support to overcome. We define 'access' as the ability for any person to find and use the necessary resources to interact and journey through court and tribunal services, without having to overcome any unreasonable barriers to doing so. There are many barriers that may hinder members of the public from accessing our future services. This may include, for example, financial constraints, lack of internet access, low confidence in using digital services, poor literacy or disability. The key role of this service is to provide users of HMCTS services who may face barriers to accessing digital platforms with the bespoke support required to successfully access justice services digitally. The reason a user may require support may differ from user to user, and users may have multiple causes of digital exclusion that require addressing",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72610000",
            "description": "Computer support services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "75130000",
                "description": "Supporting services for the government"
            },
            {
                "scheme": "CPV",
                "id": "80400000",
                "description": "Adult and other education services"
            },
            {
                "scheme": "CPV",
                "id": "80500000",
                "description": "Training services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SW1H 9AJ"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Scotland",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Guernsey"
                    },
                    {
                        "countryName": "Jersey"
                    },
                    {
                        "postalCode": "SW1H 9AJ"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "datePublished": "2021-05-18T15:50:17+01:00",
        "value": {
            "amount": 13029282.83,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2021-07-05T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-10-11T00:00:00+01:00",
            "endDate": "2024-10-10T23:59:59+01:00"
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/8df380dd-c8f7-4e73-9689-dcefbecd8e26",
                "datePublished": "2021-05-18T15:50:17+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "MoJ Sourcing Portal",
                "url": "https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-132260",
            "name": "Ministry of Justice.",
            "identifier": {
                "legalName": "Ministry of Justice."
            },
            "address": {
                "streetAddress": "102 Petty France",
                "locality": "Westminster",
                "postalCode": "SW1H 9AJ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "FAO: Malcolm MacConnell",
                "email": "HMCTSCommissioningandCommercial@justice.gov.uk"
            },
            "details": {
                "url": "https://www.justice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-39199",
            "name": "Ministry of Justice.",
            "identifier": {
                "legalName": "Ministry of Justice."
            },
            "address": {
                "streetAddress": "102 Petty France",
                "locality": "London",
                "postalCode": "SW1H 9AJ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Jack Wellstood",
                "email": "HMCTSCommissioningandCommercial@justice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-183111",
            "name": "Ministry of Justice",
            "identifier": {
                "legalName": "Ministry of Justice"
            },
            "address": {
                "streetAddress": "102 Petty France",
                "locality": "London",
                "postalCode": "SW1H 9AJ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "HMCTS Commissioning and Commercial",
                "email": "HMCTSCommissioningandCommercial@justice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-8018895",
            "name": "We Are Digital Training Limited",
            "identifier": {
                "legalName": "We Are Digital Training Limited",
                "scheme": "GB-COH",
                "id": "8018895"
            },
            "address": {
                "streetAddress": "Friars House, Manor House Drive, Coventry, England, CV1 2TE"
            },
            "details": {
                "scale": "sme",
                "vcse": true
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-183111",
        "name": "Ministry of Justice"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73-1",
            "status": "active",
            "date": "2021-10-11T00:00:00+01:00",
            "datePublished": "2021-11-02T13:52:52Z",
            "value": {
                "amount": 13029282.83,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-8018895",
                    "name": "We Are Digital Training Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-10-11T00:00:00+01:00",
                "endDate": "2024-10-10T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/63039cea-7777-4dbf-b031-f8a0c610d2f3",
                    "datePublished": "2021-11-02T13:52:52Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/20c31792-3558-4b77-9391-91b8d2866f1b",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "description": "HMCTS Digital Support Redacted Contract",
                    "url": "https://ministryofjusticecommercial.bravosolution.co.uk/esop/ect/DownloadProxy/33971675?verify=10&wip=false&caId=6026563&folderId=8304249&fileId=17645688&verId=1&oid=37834104&pgsId=PG-1635847859712-qCHNfeJW"
                }
            ]
        }
    ]
}