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HMCTS Digital Support Contract

Ministry of Justice

This public procurement record has 3 releases in its history.

Award

02 Nov 2021 at 13:52

Award Notice
Tender

18 May 2021 at 15:50

Tender Notice
Planning

23 Mar 2021 at 09:33

Market Engagement Notice
Summary of the contracting process

The HMCTS Digital Support Contract, valued at £13,029,282.83, is being procured by the Ministry of Justice, aiming to enhance accessibility to court services through digital means. This project is part of a significant £1 billion reform programme and is currently in the Award stage, with the contract commencing on 11th October 2021 and concluding on 10th October 2024. The procurement method employed is an open procedure, allowing for broader participation from interested suppliers. The deadline for bid submissions was 5th July 2021, and the primary industry classification for this contract is Computer Support Services, which encompasses a variety of supporting services for the government.

This tender presents substantial growth opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialised in digital support services, training, and education. Businesses that excel in providing training and bespoke support to facilitate digital engagement, particularly for users facing digital exclusion, will find this opportunity particularly suited to their capabilities. The focus on enhancing user access to justice services means that suppliers who can demonstrate innovative approaches in digital training and support solutions will be well-positioned to compete effectively.

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Notice Information

Notice Title

HMCTS Digital Support Contract

Notice Description

Her Majesty's Courts and Tribunals Service (HMCTS) is undergoing a PS1bn Reform Programme. The reform programme aims to 'bring new technology and modern ways of working to the way justice is administered'. Each of the Programme's service projects has been looking to re-design the end to end service, increasing the automation and digitisation of processes, such as online forms and payments. The intention was that as many service users as possible will take up these digital offers. However, the HMCTS customer base is a varied one, and there is a need to support a potentially significant number of digitally excluded users who cannot or choose not to go online by themselves. This principle underpins the HMCTS vision of a justice system that is accessible to all. HMCTS also recognises that the customer base faces a wide range of digital exclusion barriers that they may require assistance and support to overcome. We define 'access' as the ability for any person to find and use the necessary resources to interact and journey through court and tribunal services, without having to overcome any unreasonable barriers to doing so. There are many barriers that may hinder members of the public from accessing our future services. This may include, for example, financial constraints, lack of internet access, low confidence in using digital services, poor literacy or disability. The key role of this service is to provide users of HMCTS services who may face barriers to accessing digital platforms with the bespoke support required to successfully access justice services digitally. The reason a user may require support may differ from user to user, and users may have multiple causes of digital exclusion that require addressing

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/63039cea-7777-4dbf-b031-f8a0c610d2f3
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

75 - Administration, defence and social security services

80 - Education and training services

CPV Codes

72610000 - Computer support services

75130000 - Supporting services for the government

80400000 - Adult and other education services

80500000 - Training services

Notice Value(s)

Tender Value
£13,029,282 £10M-£100M
Lots Value
Not specified
Awards Value
£13,029,282 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Nov 20214 years ago
Submission Deadline
5 Jul 2021Expired
Future Notice Date
16 Apr 2021Expired
Award Date
11 Oct 20214 years ago
Contract Period
11 Oct 2021 - 10 Oct 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Justice
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

We Are Digital Training Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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